Avaya Confirms Sabio CX Leadership with First Full Avaya Oceana Accreditation

By MTS Staff Writer On Mar 26, 2018

Sabio Secures Full Accreditation to Sell, Design, Implement and Support Avaya Oceana Omnichannel Customer Engagement Solutions

Avaya, recognized customer experience solutions expert Sabio as its first EMEA and APAC partner to achieve full Avaya Oceana Accreditation. This confirms Sabio’s ability to sell, design, implement and support complex customer journey solutions based on the next generation Avaya Oceana omnichannel customer engagement solution, and acknowledges Sabio as one of Avaya’s leading specialist global CX partners.
The accreditation demonstrates Sabio’s deep Avaya solutions expertise, as confirmed by its success in winning Avaya’s 2017 Contact Centre Partner of the Year Award, and securing the prestigious Project of the Year Award. Sabio won due to its success in deploying one of the world’s largest Avaya Oceana projects for a major European omnichannel retailer.

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“Oceana is critical to helping our customers achieve their digital transformation goals, so we’re delighted to recognise Sabio’s CX vision and global capabilities and award full Avaya Oceana accreditation. In addition to securing all the necessary Oceana certifications, Sabio has also seized the commercial initiative, successfully deploying Oceana to deliver seamless customer engagement for one of Europe’s largest retailers,” said Nidal Abou-Ltaif, President, Avaya International.

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“Becoming the EMEA and APAC regions’ first fully certified and accredited Avaya Oceana partner illustrates both Sabio’s in-depth capabilities as well as its determination to support Avaya in driving the Oceana vision. Sabio doesn’t just talk about CX and customer journey innovation, it’s a partner that always delivers, as evidenced by its recent 2017 Project of the Year Award Oceana deployment,” added Ioan MacRae, Managing Director UK, Avaya.

“Sabio is committed to delivering brilliant customer experiences across the customer journey, so being fully accredited to offer Avaya Oceana significantly strengthens our proposition. This latest Avaya accreditation confirms Sabio as the ideal partner for major Oceana deployments,” added Russell Sheldon, Chief Commercial Officer, Sabio.