Teleperformance Groups ‘Praxidia Knowledge Services’ partners with CallMiner to launch TP Interact – a Comprehensive Interaction Analytics Solution

Eleperformance Groups ‘Praxidia Knowledge Services’ Partners with CallMiner to Launch TP Interact – a Comprehensive Interaction Analytics Solution

Praxidia Knowledge Services, a specialised subsidiary of the Teleperformance Group, announced its strategic partnership with CallMiner to launch a customer solution called TP Interact. This speech and customer engagement analytics solution will optimise agent quality and customer satisfaction within contact centres across the globe.

“Our ability to quickly consolidate actionable insights from multichannel interactions in both real-time and post-call provides Praxidia with agent quality management and CX benefits that boost customer satisfaction and build competitive advantage”

TP Interact’s managed analytics and consulting services, powered by the CallMiner Eureka speech analytics platform, is scalable in terms of both capacity and geography. This allows organisations across industry verticals to benefit from the invaluable insights driven by its customer interactions, regardless of call volume or channel. Through this partnership, customers can evaluate and score 100% of customer interactions to define the customer experience and agent quality. This Includes customisations, reporting and on-going tuning to business needs.

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TP Interact customers benefit from:

• A scalable, flexible solution that seamlessly integrates into the business within days of deployment.
• Personalised services tailored to unique business needs
• Data-driven insights to define action and control outcomes.

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Commenting on the development, Paolo Righetti, CEO Praxidia said “CallMiner and Praxidia have already begun driving Business Intelligence from global call centres with language-specific customer experience applications across Italian, French and German-speaking organisations. This partnership enables a seamless Digital Customer Experience”.

Paul Bernard, President & CEO of CallMiner said “Our ability to quickly consolidate actionable insights from multichannel interactions in both real-time and post-call provides Praxidia with agent quality management and CX benefits that boost customer satisfaction and build competitive advantage”.

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