Inperium Launches a Sales Force Automation (SFA) Solution

Inperium, a provider of customer engagement and cloud communications platform for small and medium-sized enterprises, announced that it is coming out of stealth mode to launch a suite of essential SaaS applications that organizations of all industries and sizes can leverage to achieve their ever-increasing growth goals. Marketing Technology News: Stoneshot Offers Email Marketing Benchmarking for Financial Services Marketers Inperium announced the general availability of their first product, Inperium Sell, a sales force…

Research: Automation Is the Future for Digital Asset Management, While Remote Access and Security Are Priorities for 2021

72% of respondents revealed that number of digital assets managed has grown 48% see automation as a top priority in management of assets for 2021 75% unsure of timescales to adopt AI FotoWare, a provider of Digital Asset Management (DAM) solutions, unveils the results of its research into the status and future of digital asset management to mark its 25-year anniversary. FotoWare is a digital asset management solution for companies and individuals to manage, store and share large amounts of digital assets, such as…

Embrace Automation or Get Left Behind, Urge E-Commerce Leaders

E-commerce leaders urge trend watchers to keep an eye on the recent innovations in automation and data science capabilities to meet growing demands in the omnichannel digital CX industry. In recent months, more and more businesses have embraced digital than ever before in an attempt to claw back some revenue from factors such as store closures and physical restrictions. And, as a result, an omnichannel approach has never been so important. This move has seen food establishments offer online ordering and delivery services,…

Sitel Group is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens Contact…

Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital operations in ISG's global report Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center - Customer Experience Services Archetype Report and global report. The Archetype Report measured the…

AcuityAds Partners With Digiday to Release in-Depth Industry Whitepaper, “Brands Need Advertising Automation to Control the Consumer…

Leveraging Advertising Automation Can Lead to Increased Return on Advertising Investment AcuityAds Holdings Inc., the leading technology company that enables advertisers to connect intelligently with audiences across digital advertising campaigns from a single platform, released an industry whitepaper, "Brands Need Advertising Automation to Control the Consumer Journey," in partnership with Digiday, a media company and community for digital media, marketing and advertising professionals. As the creators of illumin™,…

Alteryx Partners with Adobe to Advance Marketing Insights and Accelerate Business Outcomes with Alteryx Analytic Process Automation

New Integration and Solutions Increase Marketing ROI and Deepen Analytics for Customer 360 and Predictive Insights with Simple Point-and-Click Experience Alteryx, Inc., a leader in analytic process automation (APA), announced a partnership with Adobe to provide marketers access to new analytics and data science solutions through Adobe Exchange. Alteryx APA™ unifies analytics, data science and process automation in one self-service platform, making it easy for marketers to answer any question from Adobe Experience Cloud…

ActiveCampaign Announces 85,000 Customers Are Leveraging Integrations Through Its Marketplace, More Than Any Other Marketing Automation…

This milestone is marked by the launch of App Studio, a developer solution that makes it easy for B2B technology providers to build and market integrated customer experience automation (CXA) applications to ActiveCampaign customers With over 85,000 customers using at least one app or integration to power their business, ActiveCampaign, the leader in Customer Experience Automation (CXA), now has more customers using integrations than any other marketing automation provider. ActiveCampaign customers can seamlessly connect to…

Okta Launches Customer Identity Workflows, Bringing No-Code Identity Automation to Digital Initiatives

New platform-driven product automates complex identity processes by connecting to every part of the customer experience Okta, Inc., the leading independent provider of identity for the enterprise, at Okta Showcase, announced Okta Customer Identity Workflows, a new product that enables product builders and IT professionals to automate the most complex digital transformation identity processes. Customer Identity Workflows makes user identity extensible across the entire software stack with low-code options for developers…

Zapier Integrates with Slack’s Workflow Builder to Expand Automation Opportunities

Slack's Workflow Builder gets supercharged with 20+ additional apps and over one hundred Zapier actions without leaving Slack Zapier—the leader in automation for small business—announced a new integration with Slack's Workflow Builder. The integration enables users to interact with 20+ top apps on Zapier's platform, directly within Slack. Slack is the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Zapier's integration with…

Automation Anywhere Unveils AARI – The First Digital Assistant at Work

Automation Anywhere, Inc., a global leader in robotic process automation (RPA), announced AARI (Automation Anywhere Robotic Interface)  – a smart digital assistant designed for a new era of work that brings consumer experiences to the enterprise. Available via Automation Anywhere's award-winning, cloud-native RPA platform, Enterprise A2019, AARI makes it easy for anyone to participate in the automation of day-to-day business tasks, through business-friendly user interfaces. Like the popular digital assistants Siri and…

ABBYY Partners with Alteryx Extending the Analytic Process Automation Platform

ABBYY, a Digital Intelligence company, announced that it has partnered with Alteryx, Inc., a leader in analytic process automation (APA), to deliver process intelligence capabilities that complement the Alteryx Analytic Process Automation Platform. The Alteryx APA Platform unifies analytics, data science, and data-centric process automation in one self-service platform. ABBYY brings process intelligence to both data and operational processes to automate otherwise complex hand-offs. By leveraging ABBYY Process Intelligence…

PagerDuty Completes Acquisition of DevOps Automation Leader and Innovator Rundeck

PagerDuty, Inc., a global leader in digital operations management, announced that it has completed the acquisition of Rundeck, a leading provider of DevOps automation for enterprise. The addition of Rundeck’s intelligent machine automation, including auto-remediation and self-healing, to PagerDuty’s leading incident response offering will enable teams on the digital frontline to resolve faster, reduce costs and protect customer experience. Marketing Technology News: Quartile Digital Secures Significant Investment From…

AcuityAds Unveils Groundbreaking New Advertising Automation Platform, illumin

AcuityAds Holdings Inc., the leading technology company that enables advertisers to connect intelligently with audiences across digital advertising campaigns from a single platform, revealed the new, highly anticipated advertising automation platform, illumin™ ("illumin" or the "Platform"). The illumin platform is now available to advertisers, enabling planning, buying and omnichannel intelligence in a single platform for seamless visualization and management of the consumer journey. illumin allows advertisers to map…

Forrester Gives XANT The Highest Scores In AI And Automation In Recent Sales Engagement Wave

XANT, the leading Enterprise Sales Engagement Platform, was recognized in the recent Forrester Wave™: Sales Engagement, Q3 2020 report with the highest scores in the AI and automation criteria. XANT also received the highest possible score in the category vision criteria which reflects XANT's strong point of view on revenue generation and differentiated approach. The report gave XANT the highest possible score in eleven other criteria, including CRM integration, email/calendaring integration, dialer integration,…

ActiveCampaign Expands Its Customer Experience Automation (CXA) Solution to Power Service and Advocacy Through the Entire Customer Lifecycle

Customer support and account management teams now have the tools to strengthen customer advocacy through more personalized customer dialogue at every touchpoint ActiveCampaign, the leader in Customer Experience Automation (CXA), launched their CXA for Service solution, which meaningfully connects service and support interactions to the entire customer experience. Too many businesses treat success and support as an afterthought, and rely on canned responses, cold outreach, and autoresponders for post-sale customer…

Alfresco Launches Alfresco Process Automation

Alfresco Software, an open-source, content management platform, and solutions provider announced the availability of Alfresco Process Automation, a fully managed offering that enables organizations to build content-centric process applications in the Cloud. Alfresco Process Automation, which is a core part of Alfresco’s Digital Business Platform as a Service (DBPaaS), can automate business operations enabling organizations to gain more value from their content by intelligently delivering it to a wide variety of business…

Automation Anywhere Strengthens Channel Program to Accelerate Global Partner Success

New programs, training, incentives drive transformation and partner growth Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced enhancements to its global partner program to build skills, drive demand and increase opportunities for the company's 2,000 worldwide channel partners. The Covid-19 pandemic has significantly impacted organizations across the globe. As companies look towards economic recovery, many are accelerating their shift to the cloud and are looking to RPA for business…

65% of SAP Customers Use Automation Technology, According to New Study

SAP customers leverage RPA to empower employees to focus on higher-value activities and optimize processes The leading Robotic Process Automation (RPA) company, UiPath, released results of a commissioned study conducted by SAPinsider on behalf of UiPath: Integrating Process Automation and SAP S/4HANA. The study—which surveyed more than 200 SAP customers between May and June—reveals that SAP customers are increasingly deploying automation technologies to fully embrace digital transformation, maximize process efficiency, and…

Element451 Relieves Pandemic-Battered Colleges and Universities with Release of Pre-Built Content, Designs, and Automations Now Available in…

The edtech startup introduces Packs, a free product folded into Element451, its powerful customer relationship management software Colleges and universities beleaguered by the pandemic can now find relief in Packs from higher education software creators Element451. Even before the global health crisis, higher education faced formidable challenges. The pool of college-bound students has been shrinking and costs have been rising. The pandemic brought added stressors, mainly reductions in tuition-paying students. Indeed,…

Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath RPA platform combined with Sitel Group’s decades of customer service know-how delivers new CX and automation capabilities for global brands UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 4.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform…