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Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

Zendesk Sell differentiates itself with a user-friendly, mobile-first design; easy onboarding experience; an integrated platform; and attractively priced product bundles Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognizes Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. The solution stands out for its ease of use, affordable pricing, creative bundling, ongoing…

The Ultimate List of Sales Automation Tools

Have sales left you feeling overwhelmed and burned out? It used to seem so simple. Now there are hundreds of millions of potential clients, along with millions of competitors vying for their attention. The world of sales is moving faster than anyone can keep track of, leaving only one thing for certain: If you’re using the same methods and tools you were using a few years ago, you’re going to be left behind. If you’ve spent any time with us at Reply, you’ll know we’re big fans of automation. We’re constantly looking…

360Quadrants Releases Quadrant of Best Marketing Automation Software Vendors

Marketing Automation Software automates recurring marketing tasks and saves time by providing quick results. This software offers a single platform for storing all marketing information and enables marketers to manage workflows efficiently. Marketing software also has the ability to analyze the results of marketing campaigns, which in turn helps enhance ROIs. The software also helps manage potential leads through varied channels and track them through the sales funnel. With the growing adoption of AI, machine learning, and…

Freshworks Completes Key Acquisition With Flint to Strengthen Intelligent Automation for IT Teams

Acquisition brings advanced automation and cloud management capabilities for IT teams navigating the remote work era Freshworks Inc., the customer engagement software company, announced that it completed a key acquisition with Flint, a leading IT orchestration and cloud management platform, to bolster Freshservice’s IT service management (ITSM) and IT operations management (ITOM) capabilities. This acquisition provides greater visibility for IT teams to better manage hybrid infrastructure, optimize spend and automate…

PriceFlux Launches Advanced Pricing Automation Tool for Online Retailers

As the ecommerce industry is flourishing, in the context of the pandemic crisis, analytics and automation software company PriceFlux is launching a new technology, created to help online retailers automate their pricing strategy in real time, in accordance with their market strategy. "Online stores are among the businesses that flourished during the Covid-19 situation and we have received great insights from ecommerce businesses regarding the need to implement new automation tools and pricing solutions, meant to help the…

HawkSoft Adds Integration with Agency Revolution to Deliver Marketing Automation to Independent Agencies

Agency Revolution allows agencies to personalize their customer communication and drive powerful automated campaigns HawkSoft and Agency Revolution are both insurtech companies serving independent insurance agents with a long history of collaboration. Today, HawkSoft announces that Agency Revolution's cloud-based marketing automation platform Fuse™ and HawkSoft's agency management system can integrate via HawkSoft's new Partner API. Mutual customers can sync data across both systems to access the depth of client and…

Former Dell Technologies Executive Joins Automation Anywhere as Chief Revenue Officer

Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced the appointment of Chris Riley as the company's chief revenue officer. Mr. Riley will be responsible for leading global sales, including serving customers in over 90 countries and managing an ecosystem of over 1,900 partners worldwide. Marketing Technology News: TransFunnel Consulting Named HubSpot Advanced Implementation Certified He joins Automation Anywhere with decades-long experience as a senior revenue generator, most recently…

Stensul Partners With Workfront to Accelerate Digital Transformation Through Workflow Automation

Stensul, the email creation platform for the enterprise, today announced it is working with Workfront, the leading work management platform, to support digital transformation across the enterprise by connecting and automating email workflows from creation through to campaign execution. "Stensul’s mission is to simplify content creation," said Noah Dinkin, founder and CEO of stensul. "Connecting Workfront to stensul represents the integration of modern email creation with modern work management, helping teams produce…

Announcing the Latest Version of the Appian Low-code Automation Platform

From AI-guided app creation to low-code DevSecOps, Appian full-stack automation makes it easy to automate business and connect the workforce in times of change Appian unveiled the latest version of the Appian Low-code Automation Platform. Appian's full-stack automation unites people, artificial intelligence (AI), robotic process automation (RPA), decision rules, and workflow on a single low-code platform. The result is greater operational efficiency and improved customer experiences through new enterprise applications…

Automation Anywhere Advances Digital Workforce Platform to Make Businesses More Resilient

Launches new contact center solutions, Private Bot Store, and SaaS buying experience to further democratize RPA within the enterprise Delivers 1 million RPA courses through Automation Anywhere University Automation Anywhere, a global leader in Robotic Process Automation (RPA) announced new capabilities for its world's leading digital workforce platform to make businesses more resilient. The announcement was made at the company's Imagine Digital online conference – the industry's largest gathering of RPA minds and…

NICE Launches Trial Version of Its Next-Gen Robotic Automation Design Studio, Expediting Enterprise Adaption

Cloud-based robotic automation trial allows developers to get a grip on automation and create quick and effective solutions for current work environments NICE announced the availability of a trial version for its next-generation Automation Studio. Openly accessible to RPA professionals via the NICE RPA website and free of charge for a period of 6 months, the new version helps boost development skills in both attended and unattended automations. Automation developers can now get hands-on experience with the NICE RPA tool…

ActiveCampaign Announces Expanded Customer Experience Automation Mobile Functionality

With the release of one of its most requested mobile features, the ActiveCampaign mobile app has seen a 25% increase in usage in less than one month, with adoption expected to more than double by July ActiveCampaign, the leader in Customer Experience Automation (CXA), announces expanded mobile capabilities to ensure companies can grow their business at any time from anywhere in the world. Over 11K ActiveCampaign customers manage their most important core business functions across the entire customer lifecycle — all from…

Marketing Automation Among Top Four Investment Priorities for Digital Solutions

Rising importance of chatbots and increasing use of virtual and online channels to result in 15.7% growth of the MAS market, finds Frost & Sullivan Frost & Sullivan's Post-pandemic Growth Opportunity Analysis of the Marketing Automation Solutions Market forecasts how the marketing automation solutions (MAS)market is expected to perform from 2020 to 2025 under two likely scenarios. The aspirational forecast is under the assumption that the COVID-19 virus will be contained by August 2020 and the global markets will…

Performant Capital Creates Leading SaaS Provider of Marketing Automation Services to the Automobile Repair Industry

Performant Capital announced today that it has formed Dealer Holdings, a leading SaaS provider of marketing automation software and services primarily to automobile repair facilities and dealer service centers, through the acquisitions of MyShopManager and uNotifi. The businesses will continue to operate independently under their respective brands but share best practices across all functional areas. Launched in 2015, MyShopManager provides a best-in-class marketing automation SaaS platform primarily for independent…

Silvercrest Launches Integrated Social Media Listening To Their Proprietary Local Marketing Automation Platform (LMap)

Integrated Social Listening into Social Media Management, in the only Marketing Technology Platform That Serves All of a Brand’s Technology, Marketing, and Media Needs in One Portal Silvercrest’s robust proprietary martech portal, Local Marketing Automation Platform (LMap), is the only platform that allows brands to manage and access all of brands’ marketing and media needs from one portal, LMap. Typically, Social Media Management platforms enable multi-unit social media management, with a secondary tier of other…

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Advanced technology from Uniphore combined with decades of exceptional customer service know-how from Sitel Group will deliver new CX capabilities for global brands Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with…

Automation Anywhere Collaborates With NASSCOM FutureSkills to Upskill and Certify the ‘Workforce of the Future’ in RPA

Nearly 300,000 developers and students in India will be trained to complete one million RPA courses over the next two years Automation Anywhere, a global leader in Robotic Process Automation (RPA), announced that it has signed a two-year agreement with NASSCOM FutureSkills to train more than 300,000 developers, partners and students across India to complete one million RPA courses through Automation Anywhere University (AAU), the company’s education and certification division. As part of the agreement NASSCOM, the…

Marketing Automation: The Benefits for Cross Channel Campaigns

Customers come into contact with brands through a wide variety of channels every single day. Marketing campaigns can only be effective if they reflect all these channels, which will increase the probability of user engagement. Being present in the right channel at the right time with the right message is a challenge for marketers and one that ties up a lot of time and resources. Professional Marketing Automation solutions can help: they enable the precise, time-controlled placement of messages using pre-defined customer…

Upland Software Named to 2020 Forrester Now Tech Report for Mobile Engagement Automation

Forrester Research, Inc. names Upland among top 25 mobile engagement automation providers in 2020 Upland Software, Inc.  has been named in the Now Tech: Mobile Engagement Automation (MEA) Vendors Report, published by Forrester Research, Inc. The latest report from Forrester features technology that utilizes real-time and contextual insights to engage with users via a mobile device at critical moments within the customer lifecycle. Upland was one of 25 vendors included in the report. Marketing Technology News:…