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Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Businesses who deploy Solvvy provide their customers with a conversational experience which 'traditional' chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. "There are a number of…

Lucidworks Announces Smart Answers, a Question Answering System That Enhances Chatbots and Virtual Assistants to Deliver Personalized…

Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion. Smart Answers enhances the intelligence of chatbots and virtual assistants by using deep learning to understand natural language questions and quickly return the right answers. Customers and employees can now locate critical insights to help them move to their next best action, avoiding…

Vonage Enables AI Chatbot for Spanish Government to Provide Accurate, Updated COVID-19 Information

Vonage API Partner Sngular and AI experts from the Government built the Hispabot-COVID19 conversational assistant to work through WhatsApp using the Vonage Messages API Sngular, a Madrid-based international technology solutions provider, and AI experts from the Government of Spain, have built an AI conversational assistant, Hispabot-COVID19 chatbot (Hispabot), to reduce the calls into the Spanish National Health Service during the COVID-19 crisis using programmable technology from Vonage to integrate the Hispabot directly…

Divurgent Introduces TOBIAS, AI-powered Chatbot as Part of Virtual Support Solutions

Divurgent deploys solution to streamline and automate support in a fully virtual capacity to keep organizations up and running during COVID-19 crisis Divurgent, an international IT consulting company, announced that it has launched a fully virtual end user support solution that enables chat, audio, screen sharing, and video connectivity with experienced agents. The solution features an AI-enabled chatbot, TOBIAS (Technology Operations Business Information Artificial System), who answers basic questions, triages issues,…

Interactive Media Launches Solution to Provide Voice and Telephony Access to Chatbots

A pioneering solution transforms Bots into Omnichannel Virtual Agents Interactive Media , a global developer of telecommunications software, Conversational AI and customer experience applications, is announcing the immediate availability of PhoneMyBot, a cloud solution to provide voice and telephony access to chatbots everywhere. Chatbots are revolutionizing the customer experience, greeting customers on web pages, social networks and messaging channels. The best chatbots provide a first class experience as they field most…

What Makes a Great Chatbot Personality?

In one of our MarTech Interviews, a CEO of AI start-up company told me how she wishes to name her various Chatbot applications on the F.R.I.E.N.D.S. cast. Google Assistant, Alexa, Cortana, Siri, Watson, Pepper, and Einstein are popular chatbots we know about. It's not as hard as it may sound to choose a name for Chatbot, or, is it? If your chatbot works and has a 'name that sticks', giving it a personality test would be great. While reviewing chatbots, I follow the NBV test. N- Name B- Behavior V- Voice…

Astute’s Self-Service Chatbot Complies with Digital Accessibility Guidelines

Customer experience software company Astute is one of the first to offer a fully compliant self-service chatbot to help companies reduce risk and serve all customers with improved online experience Astute is excited to announce that Astute Bot – a digital customer self-service chatbot used by some of the world’s largest B2C companies – is digitally accessible for consumers with disabilities. As one of the first accessible chatbots in the market, Astute Bot achieved a level of “Supports,” the highest level of conformance,…

Alterra.ai and Mymo Launch a Chatbot That Can Answer Questions on the Coronavirus Outbreak

The COVID Q&A bot answers questions on the coronavirus symptoms, prevention, and treatment, among other things. It helps people concerned about the coronavirus outbreak to quickly get answers to their burning questions. Marketing Technology News: Tacton Visualization Empowers Customers to See and Interact with Customized Products in Real-Time The bot relies on the information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). The bot is available to medical…

11 Reasons Real Estate Needs WhatsApp Chatbots

For realtors, taking time out to ascertain the overall seriousness of a lead from scratch is time-consuming. But, it is a no-brainer that if you wish to be successful when it comes to real estate, you need to capture as many leads as possible to make sure that you have a specific number of clients on a monthly basis. Whether you’re a real estate agent, broker or property consultant, buying or selling a property is a harrowing process that involves tons of calls, emails, and a lot of follow-ups. With a WhatsApp Chatbot for…

IST Networks BOTTER Chatbot Now Available on the Genesys AppFoundry

New integration for Genesys Cloud enables businesses to leverage enterprise-grade chatbot framework to provide seamless, engaging and automated communications with customers IST Networks has announced Botter Chatbot is now available on the Genesys AppFoundry, the industry's largest dedicated marketplace focused on customer experience solutions. Genesys is the global leader in omnichannel customer experience and contact center solutions that power 25 billion of the world's best customer experiences each year. The AppFoundry…

4 Evolving Technologies That Are Empowering Chatbots

Chatbots are already transforming industries across the board—and they’re only going to become more impactful as technology evolves. A chatbot is a piece of software that can communicate with users in a back-and-forth, conversational way. All kinds of different businesses and organizations are starting to use them because they can: Automate and scale routine support functions Provide education and information in a friendly, digestible style Guide shoppers to boost e-commerce sales Generate and qualify leads…

ChatBook Raises $1 Million in Funding for Chatbots

Japanese startup ChatBook has raised a $1 million funding round led by from Monex Ventures Co., Ltd., Mitsui Sumitomo Insurance, VOYAGE VENTURES Co., Ltd., and East Ventures Co., Ltd.,  The startup has managed to attract key partnerships with Facebook, Salesforce and Marketo and has fully integrated ChatBook’s chatbots into the fast-growing B2B enterprise landscape and with processed more than 1 million data points of customer information, since their start in 2018. Prior funding has included: Salesforce Ventures, East…

Stefanini Revolutionizes Chatbot Market and Launches Sophie SaaS to Compete with Global Players

The Multilanguage-Trained AI Platform Is 85% More Efficient Than Any Other on the Market Partnered with Stefanini, a $1B global IT provider with locations in 41 countries, IDG, the world’s leading technology media, data and marketing services company, conducted a recent survey about how cognitive  technologies will transform the customer experience. The study  shows that more than 70 percent of the 108 respondents are already using cognitive technology for one or more purposes, and 63 percent plan to implement it in the…

LogMein Brings Integrated AI Chatbot and Human Customer Engagement to the World’s Most Popular Messaging Apps

Bold360 Expands Messaging to WhatsApp, WeChat, Facebook Messenger, and SMS Text LogMeIn announced it is making it easier than ever for customers to engage with businesses on the messaging applications they prefer to use. Bold360’s latest release helps businesses transform contact centers by offering always-on, scalable, and best-in-class customer engagement on the most popular global messaging channels including WhatsApp, WeChat, Facebook Messenger, and SMS Text. Messaging apps have become a preferred platform for…

Appy Pie Launches Chatbot Builder for Banks to Help Them Strengthen Their Customer Relationships

Appy Pie has introduced the perfect chatbot builder for banks to help them improve their support services and connect with the customers in a better way. Appy Pie's chatbot builder allows users to create chatbots that don't need any coding. They work continuously and remain available for their users round the clock. Appy Pie's Chatbot Builder lets you build chatbots without coding, with various effective features including customized chats and designs, live agent transfer, appointment booking system and many more. Appy…

Artificial Solutions Launches Teneo Connectors to Deliver Chatbot Super-Powers

Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced Teneo Connectors, a new resource in the company's development platform that allows chatbots to harness the power of back-office technology to deliver even greater intelligence and capabilities. With Teneo Connectors, enterprises can easily integrate a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI…

How to Make Your Chatbot Successful in the E-Commerce Market

I would like to start with the fact that the retail market today is developing by leaps and bounds, but traders by the way also do not stand still. On the contrary, they gradually seize the initiative by introducing Artificial Intelligence into their products. Note, when the many things were simply impossible, but thanks to the arrival chatbots much has changed. Chatbots are one of the most effective tools in building relationships between customers. More and more retailers choose E-Commerce chatbots as a primary…

New Survey Reveals UK Consumers Don’t Trust Social Messaging and Chatbot Platforms

63% of Britons Don’t Believe That the Big Messaging Platform Providers Respect Their Privacy Rights Open-Xchange, the open source communications software provider, announces the results of a UK consumer survey conducted by Censuswide. The survey examines attitudes towards the big messaging platform providers (i.e. Facebook Messenger, WhatsApp), as well as wider consumer trust in the technology sector. The geopolitical issues affecting Huawei appear to have had little effect on how UK consumers view the Chinese firm. Only…

New Survey Reveals UK Consumers Don’t Trust Social Messaging and Chatbot Platforms

Open-Xchange, the open source communications software provider, announces the results of a UK consumer survey conducted by Censuswide. The survey examines attitudes towards the big messaging platform providers (i.e. Facebook Messenger, WhatsApp), as well as wider consumer trust in the technology sector. The geopolitical issues affecting Huawei appear to have had little effect on how UK consumers view the Chinese firm. Only 11% of respondents have expressed a desire to stop using their products or services. In contrast, over…

Fixing Patient Access: Asparia Announces First Chatbot Embedded in EHR

Automated Digital Patient Management Increases Care Quality, Staff Efficiency and Revenue Asparia (formerly SimplifiMed) announced the launch of the first conversational platform using intelligent chatbots embedded into electronic health records (EHRs). Now, patient access functions can be automated with customized two-way communication that improves adherence to appointments, check-ups, and preventive screenings. The chatbots “talk” to patients in more than 100 languages via interactive texting and calls. Asparia's new…