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FrontdeskAI Says Small Businesses Beware: AI Assistant or Chatbot?

Chatbots versus AI (Artificial Intelligence) Assistants – is there a difference?  As AI Assistants and chatbots become more mainstream in the small business space, with the promise of helping companies better engage customers and manage clerical duties, FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for small businesses, warns that not all these Assistants are created equal. In fact, many solutions marketed as AI Assistants may in fact be chatbots, one trick solutions that are good for…

UNIFY Launches Chatbot for Customer Service Solution

Cloud-Based Chat Software Solution Helps Businesses Reduce Cost of Contact Centers While Increasing Customer Satisfaction UNIFY a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer Service Solution. The Cloud-based solution will allow businesses to be available 24/7 to customers in a responsive manner via a chat interface using bot technology developed by UNIFY. “UNIFY Chatbots will allow customers to scale up and scale down for their peak season without having to add a…

Four Bot-User Interactions You Should Consider Before Launching an Infant Chatbot

Well, We Weren’t Expecting That! During her recent London Fashion Week catwalk show, Victoria Beckham got more than she bargained for. Amidst rumors of a divorce from her husband, David Beckham, Victoria launched an automated Facebook messenger app — ‘Victoria’ bot — for her fashion line. What she didn’t bank on was her fans using the bot to interrogate her marriage, personal life and even her views on politics. Not only that, but the automated bot only seemed to confirm suspicions that the Beckhams were on rocky roads and…

Does Your Website Really Need a Chatbot?

A chatbot is a piece of computer software developed for the purpose of conducting a conversation in a natural language with human users. Chatbots vary in complexity from simple programs that work like “choose your own adventure” books, to sophisticated systems driven by AI under the hood. There are two basic approaches to creating a chatbot. One of them is to program them from scratch in a language such as Python, possibly in conjunction with a bot development framework such as the Microsoft Bot Framework. The other is to…

Site24x7 Introduces AI-Driven Microsoft Azure Monitoring and Microsoft Teams Chatbot Integration

Monitors 100+ Azure Products in Near Real Time Site24x7, the cloud-based performance monitoring solution for DevOps and IT operations, announced the introduction of its AI-powered Microsoft Azure monitoring as well as its chatbot integration with Microsoft Teams. Site24x7 Azure monitoring enables IT teams to manage over 100 Azure products using the Azure Monitor REST API in near real time, thus making it valuable for IT teams to gain actionable alerts, reduce resolution time, and gain visibility into their hybrid clouds.…

Eight Common Chatbot Myths Debunked

Chatbots are one of the hottest topics in technology today. We read and hear a lot about it, naturally, there are a number of misconceptions too. The interest for bots is not going to slow down. A study shows that 80% of businesses want to start using chatbots in the next two years. To implement the technology properly, companies should be aware of the real potential and limitations. Read More: botique.ai Sets in Motion Its AI-Driven Chatbot Platform for Customer Experience Management Like any new technology,…

botique.ai Launches the First AI Powered Digital Agent ‘Chatbot’ Platform for Small and Medium Businesses

Smbs Can Now Utilize the Powerful AI NLP & NLU Engines for Customer Support Automation, Visitor Engagement at Zero Cost botique.ai Inc., the Conversational Artificial Intelligence Company, announced the launch of the first Conversational Artificial Intelligence Digital Agent Platform for small and medium businesses (SMBs). The AI-powered Chatbot platform is designed to help small businesses add intelligent and conversational features to their customer engagement channels. With the new free version of the…

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots

When It Comes to Getting the Best Customer Service, New Genesys Study Shows 75% of Consumers Say a Human Is Needed While 76% Turn to Digital Self-Service Channels A nationwide survey conducted in August finds that 94% of US respondents considered their last customer experience positive – although they note there is still room for improvement on the margins. While high-profile customer service blunders by major companies gobble media attention, new research from Genesys  challenges the notion that companies aren't in touch…

Not All AI Is Created Equal: Five Things to Consider When Building, Deploying and Testing Your Conversational AI Chatbot

Whether or not you realize it, AI has taken a powerful hold on the way people communicate with businesses. 85 percent of customers already prefer to interact with a chatbot for customer service — in other words, consumers already want conversational AI. These AI-powered chatbots provide a superior customer experience through their ability to utilize Natural Language Understanding and Processing (NLU/P), which allows chatbots to accurately understand humans, decipher what they’re saying, and generate a human-like response,…

NICE inContact Global Study Reveals Digital Channel Use Gaining Ground – And It’s Not Because of AI Chatbots (Yet)

CX Transformation Benchmark Finds Consumers Expect Seamless Omnichannel Experiences and Are Willing to Buy More from Companies That Deliver It NICE inContact, a NICE business, announced findings from the breakthrough global research study that measures real-world consumer experiences including most recent service interaction, satisfaction, loyalty and advocacy – including Net Promoter Score (NPS) – across communication channels. The second annual NICE inContact Customer Experience (CX) Transformation Benchmark includes…

Consumers: Chatbots Still Too Dumb to Get the Job Done

Survey Finds Most Automated Bots Only Smart Enough for Quick, Simple Queries Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced survey results from 3,500 global consumers that find most chatbots still aren’t smart enough to meet their high expectations. While most agree chatbots can be fast and convenient in certain situations, consumers cite a lack of intelligence as their top complaint against automated bots, and 65 percent still prefer a human agent on…

botique.ai Sets in Motion Its AI-Driven Chatbot Platform for Customer Experience Management

Brands Can Now Automate and Facilitate Round-the-Clock Customer Service Through Popular Applications Such As Facebook Messenger  botique.ai, an enterprise that specializes in Conversational Artifical Intelligence, is helping companies bolster their customer engagement channels. The company announced the launch of their brand-new AI-Powered ChatBot Platform, empowering brands to add intelligence and conversational features in their customer satisfaction initiatives. One of the key features of botique.ai’s platform is its…

Intercom Unveils New Code-Free Custom Chatbot Design for End-To-End Sales Acceleration

Intercom's Custom Bots Brings Messengers, Workflow Apps, and Bot Technology Together for the First Time for New Levels of Automation and Overall Business Impact Leading customer messaging app platform, Intercom, has launched a new chatbot tech designed to accelerate sales. The new chatbot design could help growing businesses to easily create their own custom bots. All this, without code! The new code-free chatbot would convert more website visitors into customers, beyond the limits of human-scale. This directly and…

Ada and Zendesk Unite to Improve Chatbot Experience for Customer Service

Ada and Zendesk Will Bring New Functionality to Chatbot and Live Chat Services to Improve Customer and Agent Experiences Ada, the leading provider of artificial intelligence (AI) customer service chatbots, along with Zendesk, a customer service and engagement platform, announced a deep integration that will greatly improve customer and agent experiences by enabling a symbiotic relationship between AI and human agents. Ada brings value as a chatbot provider with: Simple user experience - Ada's intuitive authoring…

Passage AI Chatbots Now Converse In All Major Languages

Leader in AI-Powered Conversational Interfaces Extends Capabilities to Natively Support Multi-Language Chatbots Passage AI, a leader in AI-powered conversational interfaces, announced it has extended its natural language understanding/processing (NLU/P) capabilities to support over 150 languages natively, including simplified and traditional Chinese, French, German, Portuguese, Japanese and Spanish. Companies can now offer near instant responses to customers around the globe in their native tongue. “Passage AI-powered…

Comm100 Launches Next Generation AI-Powered Chatbot

Com100 Chatbot Is a Customer Engagement Solution that Also Adds Co-Browsing and Shopify Integration Features Comm100, a global provider of enterprise-grade digital customer conversation solutions, today announced the launch of its second-generation chatbot. This latest version is enhanced with AI capabilities to create an even more productive and natural experience for both chat visitors and agents. Read More: Convey Launches Platform to Replace Static Contacts with Live, Dynamic Connections Com100's AI-powered chatbot…

Chatbots Are the New HR Managers

Chatbots will continue to transform virtually every business function from marketing to sales to customer support. One of the other areas that we'll see a major transformation is HR. HR teams have a very challenging job with seemingly conflicting objectives: keeping employees focused and working hard while also keeping them happy and satisfied. HR teams are often held accountable for employee retention and churn without the ability to manage them directly. HR is expected to have a finger on the pulse of a very large…

Atomic X Unveils ‘Rufus’, An Intelligent AI-Powered Chatbot

Atomic X Enters the AI Marketplace to Help Companies Scale with Intelligent Chatbots and AI Solutions with Rufus Atomic X, an experiential artificial intelligence (AI) firm and consulting business, has announced its emergence into the global AI marketplace with the launch of its flagship product, Rufus, the most advanced bot on the market to introduce complex chatbot automation combined with a traditional live-chat system. Read More: Interview with Jon Lombardo, Global Brand Strategy Lead, LinkedIn At the time of…

Formative Chatbot Integrations Coming To Workplace by Facebook

Formative Bots Can Be Integrated with Any Enterprise Communication Platform Formative, a cloud-based platform for productivity tools (bots), announced that its integrations for Workplace by Facebook will be made available in the coming weeks. Formative is among a select group of Workplace partners that have integrated with Workplace's newly announced App Directory. "The future of work is about working together in a more collaborative and data-driven workplace, and our mission is to empower people with virtual…

Artificial Intelligence Learns and Builds Conversational AI Chatbots Autonomously

Acobot Invents an Artificial Intelligence That Learns from the Web by Itself and Builds Conversational AI Chatbots Autonomously Acobot LLC, an artificial intelligence startup, announced a new release of its artificial intelligence Aco, featuring the capability of self-learning from free-form text such as web pages and creating conversational AI chatbots, which are ready to work as virtual agents for customer support automation, without any further training by a human. Conversational AI and chatbots are often mentioned…