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        MarTech Interview with Parker Morse, Founder and CEO at H Code
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        MarTech Interview with Dennis Becker, Chairman and CEO at Mobivity
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        MarTech Interview with Steve Gershik, CMO at inRiver
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        MarTech Interview with Howard Brown, Founder and CEO at ringDNA
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        Prediction Series 2019: Interview with Scott Webb, CEO at Avionos
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        TechBytes with Robert McGovern, CEO at PreciseTarget
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        TechBytes with Daniel Winterstein, Co-Founder at Good-Loop
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        TechBytes with Priya Patel Dockerty, Marketing Director UKI and Nordics at Magnolia
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        TechBytes with Joe Toscano (BEACON) and Darren Guarnaccia (Crownpeak)
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        Fireside Chat with Brandon Logsdon President and GM, Marketing Cloud Solutions at PDI
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        Fireside Chat with Mike Davie, CEO at Quadrant
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        Fireside Chat with Mitch Ratcliffe, Marketing Partner at Metaforce
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        Fireside Chat with James Ontra, Co-Founder at Shufflrr
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        Fireside Chat with Cameron Church
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      • Social Selling Is Risky Business: How to Mitigate the Dangers
        Social Selling Is Risky Business: How to Mitigate the Dangers
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        How Can Marketing Team Up with Sales on Personalization’s ‘Last Mile’?
      • Why GDPR Changes Everything … for the Better
        Why GDPR Changes Everything…for the Better
      • A-Z Glossary For Good TV Marketing - Part 3
        A-Z Glossary For Good TV Marketing – Part 3
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        A-Z Glossary For Good TV Marketing – Part 2
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      • Social Selling Is Risky Business: How to Mitigate the Dangers
        Social Selling Is Risky Business: How to Mitigate the Dangers
      • Ad Fraud: The New Way to Launder Money
        Ad Fraud: The New Way to Launder Money
      • What’s Up, Doc?: How Digital Technologies and AI Are Changing Healthcare
        What’s Up, Doc?: How Digital Technologies and AI Are Changing Healthcare
      • Where Are NFPs Going Wrong with Their Advertising?
        Where Are NFPs Going Wrong with Their Advertising?
      • We Sent a Photographer to Profile the Lives of Translators Around the World, Here’s What We Learned
        We Sent a Photographer to Profile the Lives of Translators Around the World, Here’s What We Learned
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      • 75 Inspiring Martech Leaders Who Are Prepared for 2020
        75 Inspiring Martech Leaders Who Are Prepared for 2020
      • Tech Fraternity Finds Inspiration in Sundar Pichai's Promotion as the New CEO of Alphabet
        Tech Fraternity Finds Inspiration in Sundar Pichai’s Promotion as the New CEO of Alphabet
      • Uberflip's SnapApp Acquisition Welds Personalized Content with Lead Qualification
        Uberflip’s SnapApp Acquisition Welds Personalized Content with Lead Qualification
      • Fan-tastic FC Barcelona and 80 Million Instagram Followers: What Every Marketer Should Learn from Rakuten Arena's Omnichannel Media Marketing
        Fan-tastic FC Barcelona and 80 Million Instagram Followers: What Every Marketer Could Learn from Rakuten Arena’s Omnichannel Media Marketing
      • What Louis Vuitton (LVMH) Buying Tiffany & Co. Means for Retail Marketing
        What Louis Vuitton (LVMH) Buying Tiffany & Co. Means for Retail Marketing
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Search Results for: Chatbot

Intelligent Assistants

Point Inside Announces Retail Chatbot to Help Shoppers Find Products In-Store

New Retail Chatbot Leverages StoreMode Platform for In-Store Product Location and Integrates Natural Language Understanding (NLU) Providers to Decipher In-Store …

MTS Staff WriterDecember 5, 2017, 9:43 pmDecember 5, 2017 1 1918
Tech Bytes

TechBytes with Ninad Shah, EVP – Chatbots at AmplifyReach

Ninad Shah EVP - Chatbots at AmplifyReach AmplifyReach has recently unvelied their Chat bot which they claimed required no coding …
Sudipto GhoshAugust 25, 2017, 5:30 pmAugust 25, 2017 1 2111
Intelligent Assistants

Chatbots Market Estimated to Touch 3 Billion Dollars by 2021

A report by research firm MarketsandMarkets has claimed that the market for Chatbots is expected to grow from USD 703.3 million …

Rohan JaganMay 19, 2017, 12:25 amMay 19, 2017 0 2521
Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process
Customer Experience Management

Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process

Latest Release of Upland’s AI-Enabled Enterprise Knowledge Management (EKM) Solution, RightAnswers, Improves the Multi-Channel Customer Experience Through an Improved Decision …

Business Wire2 days agoDecember 6, 2019 0 167
MarTech Interview with Hugh Fletcher, Global Head of Consultancy and Innovation at Wunderman Thompson Commerce
Interviews

MarTech Interview with Hugh Fletcher, Global Head of Consultancy and Innovation at Wunderman Thompson Commerce

"B2B marketers must be more knowledgeable about their customers as they must target them as workers, decision-makers, and consumers" Could …
Sudipto Ghosh2 days agoDecember 6, 2019 0 239
Poly Builds on its 50-year Heritage of Contact Center Solutions Designed to Enhance Customer Satisfaction
Customer Experience Management, Video Platforms

Poly Builds on its 50-year Heritage of Contact Center Solutions Designed to Enhance Customer Satisfaction

Poly’s EncorePro Family of Headsets and MDA 500qd Series Audio Processors Round out the Broadest Range of Devices Available for …

PRNewswire4 days agoDecember 4, 2019 0 163
Exadel Pushes for Innovation, Agility and Global Expansion Support
Technology

Exadel Pushes for Innovation, Agility and Global Expansion Support

Exadel, a global leader in digital software engineering solutions, today announced strong momentum in 2019. Over the course of the …

PRNewswire5 days agoDecember 4, 2019 0 202
How Brands Can Successfully Marry Data Analytics with the Human Touch to Improve CX
Guest Authors

How Brands Can Successfully Marry Data Analytics with the Human Touch to Improve CX

Nearly half of U.S. employees say their company has embedded AI into their standard business processes, and more than half …

Cris Kuehl5 days agoDecember 3, 2019 0 331
UnionBank Takes Honours at Global Retail Banking Innovation Awards 2019 for Unscrambl-Developed Technology
Customer Experience Management

UnionBank Takes Honours at Global Retail Banking Innovation Awards 2019 for Unscrambl-Developed Technology

Unscrambl’s qbo CX, an AI-powered contextually-aware and location-aware chatbot developed for UnionBank, wins Highly Acclaimed Chatbot Service Unscrambl, the company …

MTS Staff Writer5 days agoDecember 3, 2019 0 220
Artificial Solutions to Steer Conversational AI Applications for Scania
AI/ML

Artificial Solutions to Steer Conversational AI Applications for Scania

Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced that Scania, a major manufacturers of trucks and buses, will …

PRNewswireNovember 26, 2019, 6:59 pmNovember 26, 2019 0 295
TechBytes with Barbie Koelker, VP Marketing at DISQO
Tech Bytes

TechBytes with Barbie Koelker, VP Marketing at DISQO

Could you tell us about your role and the team/technology you handle at DISQO? I lead the Brand Marketing efforts …
Sudipto GhoshNovember 25, 2019, 4:00 pmNovember 26, 2019 0 580
Incorporating Human Touchpoints Alongside Technology to Improve Customer Service
Guest Authors

Incorporating Human Touchpoints Alongside Technology to Improve Customer Service

There’s no doubt technology has streamlined how businesses interact with customers, leading to reduced labor costs and increased efficiency across …

RJ HorsleyNovember 21, 2019, 1:00 pmNovember 14, 2019 0 521
How to Motivate Your Service Organization for Customer Success
Guest Authors

How to Motivate Your Service Organization for Customer Success

According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor …

Jared CornellNovember 20, 2019, 9:00 pmNovember 21, 2019 0 439
Dreamforce Interview with Keelin McDonell, General Manager of Business Intelligence & Integrations at Narrative Science
Tech Bytes

Dreamforce Interview with Keelin McDonell, General Manager of Business Intelligence & Integrations at Narrative Science

Could you tell us about your role and the team/technology you handle at Narrative Science? I’m the General Manager on …
Sudipto GhoshNovember 19, 2019, 10:56 pmNovember 21, 2019 0 5394
Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level
B2B Commerce

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

New partnership powers connected customer conversations across phone and messaging Helpshift, the platform revolutionizing customer service technology, announced its integration …

PRNewswireNovember 19, 2019, 9:15 pmNovember 19, 2019 0 132
CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.
Staff Writers

CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.

Martech Leader Salesforce Announced Service Cloud Voice to Sync Voice Calls and Digital Channels into CRM Data Salesforce’s latest product …

Sudipto GhoshNovember 19, 2019, 7:53 pmNovember 19, 2019 0 948
Acquire Raises $5.4 Million Seed to Transform the Rules of Customer Engagement
Customer Experience Management

Acquire Raises $5.4 Million Seed to Transform the Rules of Customer Engagement

Acquire, the first enterprise platform to truly modernize and automate customer communication, has raised $5.4 million in seed funding. The …

Business WireNovember 19, 2019, 3:43 pmNovember 19, 2019 0 167
MarTech Interview with Erez Yereslove, Chief Marketing Officer at Globality
Interviews

MarTech Interview with Erez Yereslove, Chief Marketing Officer at Globality

" I think Chatbots will evolve to become tools that truly add value to businesses and their customers." Could you …
Sudipto GhoshNovember 19, 2019, 1:30 pmNovember 19, 2019 Comments Off on MarTech Interview with Erez Yereslove, Chief Marketing Officer at Globality 798
The Future of Customer Engagement
Guest Authors

The Future of Customer Engagement

Technology is changing the face of Marketing. In a complex, competitive and fragmented market, building long term loyalty is becoming …

Scott LogieNovember 18, 2019, 10:00 amNovember 14, 2019 0 1138
New Research Finds Consumers Are 35x More Likely To Open Mobile Messages Than Emails
Audience Data

New Research Finds Consumers Are 35x More Likely To Open Mobile Messages Than Emails

Consumers welcome many types of personalized mobile messages from businesses, and they are 35x more likely to open mobile messages …

Globe NewswireNovember 17, 2019, 6:39 pmNovember 15, 2019 0 339

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