New Retail Chatbot Leverages StoreMode Platform for In-Store Product Location and Integrates Natural Language Understanding (NLU) Providers to Decipher In-Store …
TechBytes with Ninad Shah, EVP – Chatbots at AmplifyReach
Ninad Shah EVP - Chatbots at AmplifyReach AmplifyReach has recently unvelied their Chat bot which they claimed required no coding …
Chatbots Market Estimated to Touch 3 Billion Dollars by 2021
A report by research firm MarketsandMarkets has claimed that the market for Chatbots is expected to grow from USD 703.3 million …
Upland Software Enhances Contact Center Productivity Through More Efficient, Simplified Knowledge Delivery Process
Latest Release of Upland’s AI-Enabled Enterprise Knowledge Management (EKM) Solution, RightAnswers, Improves the Multi-Channel Customer Experience Through an Improved Decision …
MarTech Interview with Hugh Fletcher, Global Head of Consultancy and Innovation at Wunderman Thompson Commerce
"B2B marketers must be more knowledgeable about their customers as they must target them as workers, decision-makers, and consumers" Could …
Poly Builds on its 50-year Heritage of Contact Center Solutions Designed to Enhance Customer Satisfaction
Poly’s EncorePro Family of Headsets and MDA 500qd Series Audio Processors Round out the Broadest Range of Devices Available for …
Exadel Pushes for Innovation, Agility and Global Expansion Support
Exadel, a global leader in digital software engineering solutions, today announced strong momentum in 2019. Over the course of the …
How Brands Can Successfully Marry Data Analytics with the Human Touch to Improve CX
Nearly half of U.S. employees say their company has embedded AI into their standard business processes, and more than half …
UnionBank Takes Honours at Global Retail Banking Innovation Awards 2019 for Unscrambl-Developed Technology
Unscrambl’s qbo CX, an AI-powered contextually-aware and location-aware chatbot developed for UnionBank, wins Highly Acclaimed Chatbot Service Unscrambl, the company …
Artificial Solutions to Steer Conversational AI Applications for Scania
Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced that Scania, a major manufacturers of trucks and buses, will …
TechBytes with Barbie Koelker, VP Marketing at DISQO
Could you tell us about your role and the team/technology you handle at DISQO? I lead the Brand Marketing efforts …
Incorporating Human Touchpoints Alongside Technology to Improve Customer Service
There’s no doubt technology has streamlined how businesses interact with customers, leading to reduced labor costs and increased efficiency across …
How to Motivate Your Service Organization for Customer Success
According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor …
Dreamforce Interview with Keelin McDonell, General Manager of Business Intelligence & Integrations at Narrative Science
Could you tell us about your role and the team/technology you handle at Narrative Science? I’m the General Manager on …
Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level
New partnership powers connected customer conversations across phone and messaging Helpshift, the platform revolutionizing customer service technology, announced its integration …
CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.
Martech Leader Salesforce Announced Service Cloud Voice to Sync Voice Calls and Digital Channels into CRM Data Salesforce’s latest product …
Acquire Raises $5.4 Million Seed to Transform the Rules of Customer Engagement
Acquire, the first enterprise platform to truly modernize and automate customer communication, has raised $5.4 million in seed funding. The …
MarTech Interview with Erez Yereslove, Chief Marketing Officer at Globality
" I think Chatbots will evolve to become tools that truly add value to businesses and their customers." Could you …
The Future of Customer Engagement
Technology is changing the face of Marketing. In a complex, competitive and fragmented market, building long term loyalty is becoming …
New Research Finds Consumers Are 35x More Likely To Open Mobile Messages Than Emails
Consumers welcome many types of personalized mobile messages from businesses, and they are 35x more likely to open mobile messages …