Machine Learning Automation Helps Achieve Significant Enterprise Cost and Workflow Savings Conversational interfaces like chatbots and virtual assistants are in …
AmplifyReach unveils ChatBot for Freshdesk Marketplace, To Enable 24/7 Customer Engagement
AmplifyReach, a leading augmented intelligence platform with a live Chat and AI-powered Chatbot, has partnered with Freshdesk. AmplifyReach will deliver …
Facebook to Introduce Intelligent Chatbot ParlAI
ParlAI built by the Facebook AI Research team is a new open source platform to train and test dialog models …
Knoema Releases its First Chatbot Yodatai
The AI-powered chatbot intends to build the gap between Big Data and its end users Knoema has finally announced the …
Chatbots Market Estimated to Touch 3 Billion Dollars by 2021
A report by research firm MarketsandMarkets has claimed that the market for Chatbots is expected to grow from USD 703.3 million …
Say Hi to “Winnie” — Venture Harbour’s AI Chatbot Helps Businesses Launch Own Website
A study by Yodel, points out that 52% of small businesses still don’t have a website, mainly because majority business …
Motion AI Simplifies the Creation of Chatbots with Bot Store
At Bot Store, businesses can easily get, customize and deploy pre-built bots that offer turn-key templates for common chat bot …
Meet Zoe™ – a Collaborative Chatbot by Totango to Engage Employees for Customer Success
Technology is the answer for everything humanely erratic. The biggest challenge marketing and sales teams face in their workflow are the …
Jeff Bot: GameOn-Sky Sports Partnership to Cover English Premier League Using Chatbot
GameOn has partnered with Sky Sports to introduce an AI chatbot named “Jeff Bot”. More than 34,000 chatbots have been …
Microsoft Zo: New AI Chatbot Is a Safe Re-Start After Tay Debacle
Stay safe, stay alive. For Microsoft, it does not have to be that hard to live the statement. After burning …
Why Prime Day Deals Won’t Buy Long Term Customer Loyalty
The lead up to the holidays is no longer the star Sales day of the year thanks to Amazon’s Prime …
Is Customer-Centricity Still a Fantasy in Marketing and Sales?
How would you define a Customer Experience strategy for an ‘invisible’ customer? Despite all the data and analytics that marketers …
SPLICE Software Named “Best Overall Conversational Marketing Company” in 2019 MarTech Breakthrough Awards Program
Prestigious Annual Awards Program Recognizes Standout Marketing, Advertising and Sales Technology Around the World SPLICE Software, which specializes in using …
TechBytes with Malcolm Koh, Customer Experience Strategist APAC at Zendesk
Tell us about your role and the team/technology you handle at Zendesk. As the Customer Experience Strategist and Customer-in-Residence for …
iKala Provides Google Cloud Marketing Analytics Solutions for EC Industry
Drawing from its rich experience in data-driven marketing and digital transformation solutions, iKala GCP.expert has invented a Cloud for Marketing …
Now Is the Time to Rethink Your Integrated Approach to Customer Engagement
In an age of smartphones, push notifications, chatbots and near-constant digital disruption, it is no longer revolutionary for brands to …
Digital Transformation in Contact Centers: Five Steps to Success
According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. …
Stefanini Offers Tailored Cloud Infrastructure for Better Adoption
The Company Aims to Accelerate Processes and Support Its Customers on the Digital Cloud Transformation Journey The cloud market is …
TechBytes with Parth Mukherjee, Head of Product Marketing at Chorus.ai
Tell us about your role and the team/technology at Chorus.ai Chorus.ai is the leading Conversation Intelligence Platform which identifies and …
Oracle Again Named a Leader in the 2019 Gartner Magic Quadrant for Multiexperience Development Platforms
Oracle Named in Leaders Quadrant Based on Its Ability to Execute and for Completeness of Vision Oracle has been named a …