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Cisco Completes Acquisition of IMImobile PLC

Cisco has completed the acquisition of IMImobile PLC. IMImobile brings key cloud communications software and communications platform as a service technology expanding the capabilities of Cisco Webex Contact Center to deliver a comprehensive Customer Experience as a Service (CXaaS) offer. The combined offering will enable businesses to deliver delightful customer experiences across the entire life cycle by incorporating cloud contact center, AI, experience management, collaboration, omnichannel communications and …

imimobile Enables ŠKODA Auto to Use the Whatsapp Business API for Customer Interactions

Implementing WhatsApp will improve customer experience for a variety of automotive services Global cloud communications software and services provider IMImobile PLC, announced that ŠKODA AUTO India has integrated the WhatsApp Business API as part of their customer communication strategy. ŠKODA is now using WhatsApp to streamline the vehicle service booking process, provide breakdown support, share their COVID-19 initiatives, share product information, and more. The WhatsApp Business API enables businesses to connect with…

Cisco To Acquire IMImobile

Cisco and IMImobile PLC announced that they have reached an agreement on the terms of a recommended cash offer pursuant to which Cisco will pay 595 pence per share in exchange for each share of IMImobile, or an aggregate purchase price of approximately USD $730 million assuming fully diluted shares, net of cash and including debt. The exchange rate used for the conversion of £ into USD is 1.3438, derived from Bloomberg, as at 16:00 on 4 December 2020. Marketing Technology News: Dun & Bradstreet Launches Buyer Intent,…

IMImobile Announces HIPAA Compliance

Protecting sensitive patient health information across products Global cloud communications software and solutions provider IMImobile PLC, today announced it has completed its HIPAA compliance assessment for its customer interaction management platform, IMIconnect, as well as its interactive marketing cloud and contact center applications. This assessment ensures patient and health information are processed in accordance with the privacy and security rules of HIPAA (Health Insurance Portability and Accountability Act of…

IMImobile North America Enhances Real-Time Text Message Technology for Crisis Services Canada

Supporting increased demand for remote suicide prevention helpline responders through digital channels Global cloud communications software and solutions provider IMImobile PLC announced it has launched a new program with Crisis Services Canada (CSC) to enhance real-time text message functionality for its responders in order to meet the higher demand for its suicide prevention services since the COVID-19 outbreak. The program, which was set up in just 72 hours, has been in use since April and has been instrumental in…

IMImobile North America Delivers Messaging Solution to American Senior Communities to Help Keep Families Informed About COVID-19

Delivering proactive, relevant updates for more effective and meaningful communications during uncertain times Global cloud communications software and solutions provider IMImobile PLC, announced it has partnered with American Senior Communities (ASC) to help support its strategic approach for effectively communicating COVID-19 information to resident families and employees for nearly 90 facilities across Indiana. The IMImobile solution enables ASC to calm concerns and fears of families distanced from loved ones residing…

IMImobile Enables Remote Working for Contact Centers Amid Pandemic

Public sector clients including local councils and NHS trusts have rapidly transitioned to remote working using IMImobile’s products Global cloud communications software and solutions provider IMImobile PLC, announced that its cloud contact center software has enabled remote working for its clients following the COVID-19 outbreak. Customers including Hertfordshire Partnership University NHS Foundation Trust, Dudley Metropolitan Borough Council and Bouygues Energies & Services have recently transitioned their…

IMImobile Enables Hyundai to Use Whatsapp Business for Customer Service

Using WhatsApp as a customer service channel will improve customer experience for vehicle service booking Global cloud communications software and solutions provider IMImobile PLC announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Marketing Technology News: AudioEye Appoints Heath…

3Cinteractive to be Acquired by UK-based Cloud Communications Provider IMImobile

3Cinteractive Corp. (3C), the leading provider of Rich Communication Services (RCS), announced it has conditionally agreed to be acquired by global communications software provider IMImobile PLC. Geographical compliments will expand market reach, while the combined products and services will enable delivery of intelligent, multichannel customer communications for leading enterprises worldwide. "We are incredibly inspired by the opportunities this new relationship unlocks for us. Together we can move faster and with more…

Hermes Digitally Enhances Parcel Delivery Experience with IMImobile

Parcel Delivery Provider to Use IMImobile’s Communications Platform, Imiconnect, to Orchestrate Digital Customer Engagement Global cloud communications software and solutions provider IMImobile PLC, has been chosen by Hermes for the implementation of its new parcel notifications strategy as part of the company’s ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers.…

IMImobile Expands Digital Customer Engagement Strategy in North America

IMImobile Completes Acquisition of Impact Mobile  IMImobile PLC., a global cloud communications software and solutions provider, is pleased to announce it has completed the acquisition of Impact Mobile Inc., Canada's leading provider of end-to-end mobile engagement solutions from Dealnet Capital Corporation. Impact Mobile provides mobile customer engagement solutions to clients including operators, retailers, government agencies and major household brands across Canada and the United States. As mobile customer…

Privitar Strengthens HIPAA Compliance-Focused Features, Launches New “Fast Start” Rules Packs

Privitar, the leading data privacy platform provider, today released the latest version of the Privitar Data Privacy PlatformTM which includes enhanced HIPAA compliance-focused features, new “fast start” rules packs designed to enable first time users to get their data privacy initiatives up and running quickly, and expanded multi language support to enable the masking and unmasking of data in more than 60 languages. “Privitar is committed to helping organizations worldwide maximize the value of their sensitive data by…

UJET Announces Partnership with Google Cloud Contact Center AI (CCAI) and Integration of Google Cloud Dialogflow CX

Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural Customer Experiences UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. UJET’s solution will be available on the Google Cloud Marketplace, making it easier for Google Cloud customers to…

Kustomer Launches New App Marketplace, Making it Easy for Businesses to Connect Tools, Processes and Data into a Unified Customer Experience

Curated Set of Integrated Apps Helps Businesses Streamline CX Operations to Improve Agent Productivity and Customer Satisfaction Kustomer, a top-rated CRM for modern customer experiences, launched the Kustomer App Marketplace, a curated set of applications and integrations that can be easily added to the Kustomer platform for a unified, omnichannel customer experience. By integrating communications, ecommerce, social, productivity, advanced analytics, and other best-in-class apps with the Kustomer CRM platform, businesses…

Zefr Appoints Kristi Argyilan to Board of Directors

SVP of Brand Innovation at Bed, Bath and Beyond and former Target executive will serve as Zefr’s latest board member. Zefr, the leading contextual data company for brand safety and brand suitability solutions in video, announced the appointment of Kristi Argyilan to its board of directors. Kristi brings a wealth of leadership experience at the intersection of data, video and measurement technology. Kristi most recently joined Bed Bath & Beyond as SVP of Brand Innovation to lead the innovation arm of the BBBY Brand…

uStudio Adds Chief Revenue Officer to Support Growth in Enterprise Podcasting

uStudio, a leading enterprise media and podcasting platform, has named Alex Mitchell Chief Revenue Officer, responsible for customer-facing operations including sales and customer success, with a focus on business value realization. This executive appointment will help uStudio support the growing needs of enterprises investing in new audio and video solutions for keeping dispersed employees aligned, informed and engaged. Previously, Alex was an Account Director at enterprise software company Planview. Prior to that, he…

Adtelligent Introduces Native Support for AMP Ads

Adtelligent is now offering native support for Accelerated Mobile Pages (AMP) integrations to help publishers with ad monetization. An ad technology company, Adtelligent, helps publishers get better yield using a holistic approach to supply and demand management. Adtelligent is pleased to announce that its efficient ad tech platform now natively supports Accelerated Mobile Pages (AMP) integrations for ad monetization. This US-based company is in the process of designing a demand pathway optimization solution that will bring…

38% of Small Businesses Increased Ad Spend in 2020, Despite Effects of COVID-19 Pandemic

The spread of the coronavirus caused the worst economic downturn since the Great Depression. Still, new data shows that more small businesses chose to increase their advertising efforts rather than decrease to cut costs Since the start of the COVID-19 pandemic, the time spent on digital platforms for adults jumped to over 16 hours a day. Companies recognized this opportunity to connect with customers. In fact, 38% of small businesses increased their ad spend in 2020, according to a new report from The Manifest, a how-to…

Conga Named a Leader in the Aragon Research Globe for Digital Transaction Management, 2021

Evaluation Based on Completeness of Strategy and Performance positions Conga as a Leader in the DTM Market Conga, the global leader in commercial operations transformation, announced its Conga Sign been positioned by Aragon Research, Inc. as a leader in the Aragon Research Globe for Digital Transaction Management (DTM), 2021. Aragon analyzed 21 major providers in the market based on the completeness of strategy and performance. In this year’s report, Aragon notes that “COVID produced significant pressure on businesses to…

Creatio Raises $68 Million to Fuel Growth of its Leading Low-Code Platform for Process Management and CRM

The round is a minority investment to extend Creatio’s leadership position in projected $187B+ low-code platform market Creatio, a global software company that provides a leading low-code platform for process management and CRM, announced a $68M capital raise led by Volition Capital, a US-based growth equity firm investing in high growth companies, with participation from Horizon Capital, a private equity firm investing in Europe. The funding is a minority investment to fuel the company’s growth, with Creatio’s strategy,…