BrandTotal Industry Snapshots Reveal Key Insights into Social Advertising Strategies For Top Brands in QSR, Consumer Electronics and…

BrandTotal, the brand marketing analytics company providing social media competitive intelligence to brands and organizations, today released the findings of industry reports for the QSR, Consumer Electronics and Furniture industries, detailing the brands in each category that are leading in digital and social share of voice (SOV) and share of topic within each respective industry. Through multiple intelligence layers, such as consumer sentiment, attitude, engagement, competitive spend and impressions, dark vs organic ads,…

Metazoa Optimizes Salesforce org Management Tool Snapshot for eCommerce Businesses

Leading Salesforce org management tool Metazoa Snapshot helps growing eCommerce businesses with complex Salesforce orgs    Metazoa, developers of the Salesforce ecosystem’s top software toolset for org management, today announced that Metazoa Snapshot has been optimized for eCommerce businesses. Metazoa Snapshot is the industry’s most comprehensive toolset for org management, technical debt removal, and more. “Because of the pandemic, eCommerce businesses of all sizes have experienced a major boom,” said Metazoa CEO…

TeamMate and netsapiens Integrate SNAPsolution UC&C Platform with Microsoft Teams

netsapiens, a B2B provider of unified communications, collaboration (UC&C), and contact center (CC) solutions for service providers, announces that it has partnered with TeamMate Technology to integrate its SNAPsolution platform with Microsoft Teams. The integration means netsapiens' UC&C platform can be activated as a softphone for any Microsoft Teams User on a netsapiens UC&C solution. As reported in Business Insider, MS Teams is fast becoming a communications and collaboration tool of choice for businesses…

Snaps Integrates With Messenger API

Snaps, the leading conversational automation platform for eCommerce brands, announced it has integrated Messenger API support for Instagram. Messenger API support for Instagram enables brands to forge deeper relationships with customers through 1:1 conversations and deliver more seamless online shopping experiences. Marketing Technology News: Deliveroo and Onfido Expand Partnership to Provide Streamlined Digital Identity Verification Online Shopping With Instagram By integrating Messenger API Support for Instagram…

Snaps, The Platform for Conversational Automation, Now Available on Oracle Cloud Marketplace

Snaps is proud to support the eCommerce businesses that use Oracle CX Service through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce and a member of Oracle PartnerNetwork (OPN), announced that their enterprise solution is available on Oracle Cloud Marketplace and can be integrated with Oracle CX Service. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. The Snaps Conversational Automation…

Snaps, The #1 Conversational Automation Platform for eCommerce, Now Available on Zendesk Support Suite

Snaps is proud to support the eCommerce businesses that use Zendesk through seamless customer service automation Snaps, a leading provider of conversational automation for eCommerce, announced enhanced capabilities through integration with Zendesk, Inc. and a new listing on Zendesk's App Marketplace. The Snaps Conversational Automation Platform provides Zendesk Chat and Support customers with NLP-powered commerce and care automation solutions that can help their customers shop for products, get answers to frequently…

Zendesk Benchmark Snapshot Shows Widespread Global Service Impacts

Customer behaviour is increasingly unpredictable with ticket volumes fluctuating anywhere from -17% to +24% week-to-week during the global COVID-19 outbreak Company launches number of free resources, including new product bundle to make it easier for all businesses to support customers and boost remote agent productivity  Zendesk, Inc., the service-first CRM company, released its Zendesk Benchmark Snapshot highlighting the global impact of the current COVID-19 (Coronavirus) pandemic, which is being felt across markets by…

90 Seconds Snaps up Former Spotify APAC Marketer Joanna Wong

90 Seconds, the global video creation platform, just announced that it has brought in Joanna Wong, the former Head of Business Marketing at Spotify APAC, as the Vice President of Marketing. She will lead global marketing efforts for the brand. Joanna has over 10 years of international marketing experience in entertainment, media and tech industries spanning the globe. In addition to her role at Spotify, she has worked at major broadcast and electronics firms including Sky Germany, MTV, HBO and Canon Inc, and those…

Sprinklr and Snaps Drive Human-Robot Collaboration for a New Era of Customer Care

Sprinklr, the world’s #1 social media management platform, announced its integration with Snaps, the leading conversational marketing platform. The companies are launching the Sprinklr and Snaps Agent Handoff, which helps brands easily manage the transition between an automated chatbot and a human agent for complex customer care questions in Facebook Messenger, Twitter and SMS. Now, brands can provide a personalized experience on messaging platforms while reducing customer care costs. The Challenge: Improving the Chatbot…

Snaps Integrates With Adobe Campaign To Enhance Leading Enterprise Brand’s Messenger Chatbots With CRM Data

With This Integration, Adobe Campaign Customers Can Further Extend Their Campaign Channel To Facebook Messenger, Twitter DM, Skype, And Other Platforms Conversational marketing platform, Snaps, one of the select companies listed in Facebook's Platform Development Providers, announces an integration with Adobe Campaign, part of Adobe Marketing Cloud. Snaps enterprise chatbot platform empowers marketers to segment and engage customers through conversation across messaging and voice apps. One benefit of…

Onvia’s Q3 Procurement Snapshot Reveals 3rd Straight Quarter of Growth in Bidding Opportunities

The State, Local And Education (Sled) Market Posted Another Positive Growth Quarter Driven By Local And Education Bidding Opportunities Onvia, the leading provider of sales intelligence and acceleration technologies for businesses selling to the public sector, released its latest quarterly report analyzing state, local and education (SLED) procurement trends for Q3 2017. The results of this analysis reveals 3 straight quarters of continued growth in the number of published competitive bidding opportunities. Growth in…

Verizon Mobile Security Index: COVID-19 Unearths New Cyber Threats For Businesses

The COVID-19 pandemic forced businesses to quickly support remote working practices, often without proper security measures in place. The Verizon Business Mobile Security Index (MSI) 2021 reveals that many businesses may have left themselves vulnerable and open to cybercriminals in the rush to ensure their workforce could operate remotely. Forty-nine percent of businesses surveyed in the latest edition of Verizon's MSI stressed that changes made to remote working practices during lockdown adversely affected their company’s…

Elastic Announces New Capabilities to Accelerate Threat Hunting Workflows, Prevent Ransomware, and Eliminate Blind Spots in Elastic Security

Elastic , the company behind Elasticsearch and the Elastic Stack, recently announced new updates across the Elastic Security solution in the 7.12 release to accelerate threat hunting and investigation workflows, prevent ransomware, and eliminate blind spots. Enhanced capabilities include analyst-driven correlation, behavioral ransomware prevention, and unmatched data lookback with schema on read, searchable snapshots, and cross-cluster search. Marketing Technology News: MarTech Interview with Tobias Knutsson, CEO at…

PiiQ Media Provides Comprehensive Cyber Risk Assessment With Risk HQ Solution

Holistic view across the open web, social media and the dark web provides enterprises with deeper insight into corporate risk PiiQ Media, the social media threat intelligence and risk analytics company, announced today the launch of Risk HQ. Risk HQ takes a more comprehensive and continuous view of corporate cyber risk that spans multiple channels, including social media and the dark web, setting it apart from other solutions on the market. It is the only cyber risk solution that provides individual employee assessments…

Pure Storage FlashBlade Nears $1B in Sales and is Used by More Than 25% of the Fortune 100

FlashBlade, the Category-Defining Unified Fast File and Object Platform, Celebrates Five Years of Rapid Growth and Customer Impact Today Pure Storage®, the IT pioneer that delivers storage as-a-service in a multi-cloud world announced growth milestones to mark the five year anniversary of introducing FlashBlade®. Unveiled in March 2016, FlashBlade has delivered consistent year-over-year growth every quarter since. Within two years of general availability (GA), FlashBlade reached a $250M run rate and more than tripled its…

Elastic Announces Enhanced Access To Nearly Unlimited Data To Help Customers Gain Deeper Business Insights

Introducing the New Frozen Data Tier Powered By Searchable Snapshots and the General Availability of Schema on Read Announcing the technical preview of the frozen data tier, making object stores like Amazon S3, Google Cloud Storage, and Microsoft Azure storage fully searchable. Introducing a new background search capability in Kibana to help users stay in the flow of analyzing data with search session management that allows long-running queries to complete. Providing customers cost and performance flexibility…

Four Awards And An Acquisition: NetSapiens Makes Waves In The Unified Communications Space

NetSapiens, a B2B provider of Unified Communications and Collaboration (UC&C) and Contact Center solutions to service providers, is proud to announce that it has won four awards over the past four months. These awards include: The 2021 TMCnet Remote Work Pioneer Award The 2020 Video Conferencing Excellence Award The 2020 Cloud Computing Backup & Disaster Recovery Award The 2020 Unified Communications Excellence Award Marketing Technology News: Metis Alumni Win Honors at International Competition For…

Elastic Introduces New Capabilities to Help Customers Derive Value From All Their Data – Efficiently and At Scale

Announcing the general availability of schema on read, a technical preview of the frozen data tier powered by searchable snapshots, and support for autoscaling Elastic, the company behind Elasticsearch and the Elastic Stack, today announced new capabilities and updates across its Elastic Enterprise Search, Observability, and Security solutions, which are built into the Elastic Stack — Elasticsearch and Kibana. New features empower customers to reduce the time to extract value from their data with schema on read, unlock…

Next Generation Identity Verification And Authentication Provider Obsecure Launches CyberPrint™, The First Document-less Biometric…

The new offering allows financial institutions and payments organizations to improve identity verification success rates by leveraging the largest and fastest growing biometric data set in the world Obsecure, a cybersecurity company that leverages privacy-preserving face biometrics to provide the identity trust backbone of next-generation digital experiences, is officially launching its new identity verification solution at Finovate Europe. Marketing Technology News: Amplifi Acquires Award-Winning Comma Group to…

Spectrio Named to Inc. Magazine’s List of Florida’s Fastest-Growing Private Companies

Spectrio, one of the nation’s leading customer engagement technology providers, announced today that it is No. 127 on Inc. Magazine’s 2021 Inc. 5000 Series: Florida, the most prestigious ranking of the fastest-growing Florida-based private companies. The regional list represents a snapshot of the most successful independent businesses throughout the state, and the Company’s 2021 ranking comes in 53 places above its 2020 position. Marketing Technology News: MarTech Interview with Heidi Bullock, CMO at Tealium Spectrio…