Arm Treasure Data Commended by Frost & Sullivan for Excellence in the Customer Data Platforms Market

Arm Treasure Data CDP Enables Customers to Securely Unify Their Data for Driving More Personalized Customer Experiences Based on its recent analysis of the global customer data platforms (CDP) market, Frost & Sullivan recognizes Arm® Treasure Data™ with the 2019 Global Company of the Year, Award. In 2018, the UK-based, Arm acquired the California-based CDP provider, Treasure Data, and subsequently rebranded as Arm Treasure Data. Its powerful CDP enables marketers to gain insights and provides the foundation for…

Understanding Customer Data Platforms

Customer Data Platforms help in broadening unified systems and accelerating purchase A Customer Relationship Management (CRM) and Data Management Platform (DMP) are the most powerful technologies in any modern marketer's tech stack. In 2017, statistics revealed that marketing technologies have advanced mostly around data management and customer data analytics. Insights from business data are now offered as an amalgamation of a CRM and a DMP that blend into a Customer Data Platform (CDP). What is a CDP?  The CDP…

Oracle and Deloitte Help Brands Realize the Potential of Customer Data Platforms

Collaboration will help brands combine data and decisioning to deliver more personalized and contextual experiences across the customer journey Oracle and Deloitte Digital are teaming up to help brands make every customer interaction matter. By bringing together enterprise-class Customer Data Platform (CDP) capabilities and demonstrated technology and business expertise, Oracle and Deloitte Digital will help brands deliver personalized and contextualized experiences in real time and at scale across the entire customer…

Evergage Named a Strong Performer Among B2B Customer Data Platforms (CDPs) by Independent Research Firm

1-to-1 Personalization and CDP Company Recognized for Enabling Real-Time Data Activation Evergage, The 1-to-1 Platform company, announced that Forrester Research, a leading global research and advisory firm, has ranked Evergage as a Strong Performer in its report "The Forrester New Wave™: B2B Customer Data Platforms, Q2 2019," published today. The Forrester New Wave reports evaluate emerging technologies, based on vendors' offerings, strategies and market presence. This evaluation examines "the 13 providers that matter…

Zylotech Identified as One of the Most Significant Providers in B2B Customer Data Platforms (CDP) Report by Independent Research Firm

Zylotech, the self-learning customer data (CDP) platform company, announced it has been identified as one of the most significant providers in “The Forrester New Wave™: B2B Customer Data Platforms, Q2 2019” report. Forrester profiled the 13 most significant vendors in the emerging CDP market, after extensive research work as explained by Forrester analyst Steve Casey. The report found that the ability to provide third-party data for augmentation and enrichment; develop unified profiles at the account, buying center, and…

New Winterberry Group Research Deconstructs the Confusion Revolving Around Customer Data Platforms

Winterberry Group, a specialist management consultancy that supports growth initiative in advertising, marketing, media, information and technology, released new research: “Deconstructing Customer Data Platforms: Myth vs. Reality.”  Developed over the past four months, the research deconstructs the confusion brands are experiencing with Customer Data Platforms (CDPs) by defining the category, outlining use cases and presenting a long-term outlook for the CDP market. Based on interviews conducted with more than 40 CDP and…

Leadspace Sees Record Growth and Industry Recognition in 2018 as More Companies Adopt B2B Customer Data Platforms

Customer Data Platforms See Increasing Adoption in B2B Companies to Effectively Unify and Activate 1st and 3rd Party Data Across Sales & Marketing Platforms. Leadspace Recognized as a Leader in Category in 2018 Forrester Analyst Report, Doubles ARR Growth with Key Enterprise Customer Wins Including Iron Mountain, Splunk and 8x8 Leadspace, the leading Customer Data Platform (CDP) for B2B Sales and Marketing, announced record growth in 2018, driven by continued success among enterprise customers. Numerous Leadspace…

SessionM Recognized by Gartner for Customer Data Platforms for Marketing and Mobile Marketing Platforms

SessionM Named in 2018 Gartner Magic Quadrant for Mobile Marketing Platform and Gartner Market Guide for Customer Data Platforms for Marketing SessionM, the leading customer data and engagement platform, announced that it has been cited in Gartner’s July 2018 Magic Quadrant for Mobile Marketing Platforms report as well as Gartner’s Market Guide for Customer Data Platforms for Marketing. .@SessionM recognized by @Gartner_inc for customer data platforms for marketing and mobile marketing platforms SessionM is uniquely…

Cover Chooses Twilio Flex to Power its Customer Service Experience

The mobile insurance platform experienced 57% faster response time and an 8% higher resolution rate since making the switch to Twilio Flex Twilio, the leading cloud communications platform, announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact center platform, gave Cover the control to build a customized contact center that delivers a differentiated customer and agent user experience. Cover provides a frictionless and personalized insurance buying…

Alorica Recognized as One of the Best Customer Experience Providers for the Sixth Year in a Row

The International Association of Outsourcing Professionals Includes Alorica in its Annual Global Outsourcing 100 List Alorica Inc., a global leader in customer experience solutions, announced it has earned a spot on the 2020 Best of The Global Outsourcing 100 (GO100) list for the sixth consecutive year. The annual list, presented by the International Association of Outsourcing Providers (IAOP), identifies the world’s best outsourcing service providers. We're thrilled to have secured a spot on IAOP’s Global Outsourcing…

AutoAlert Enhances CXM, With More Industry-First Customer-Centric Dealership Solutions

AutoAlert is once again revolutionizing the industry with two new customer-centric solutions to round out its Customer Experience Management (CXM) platform: Volume Targeting and Recall Management. The AI-driven platform unifies complex customer data from siloed sources – including OEM activity, sales data, CRM, DMS, and third-party analytics – into one customer-centric platform that is accessible from any point and by any person in the dealership. Starting today, the platform includes volume target sales planning and…

Deltek Recognized for the Third Year in a Row by J.D. Power for Providing “An Outstanding Customer Service Experience”

Deltek's Assisted Technical Support Exceeded Benchmark for Customer Satisfaction by J.D. Power Standards in 2017, 2018 and 2019 Deltek, the leading global provider of software and solutions for project-based businesses, announced that it has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for its Assisted Technical Support in 2019. Developed in conjunction with the Technology Services Industry Association (TSIA), the J.D. Power 2019 Certified Assisted Technical Support Program…

Winners Announced in 2020 People’s Choice Stevie Awards for Favorite Customer Service

101,000 Votes Determined Public’s Favorite Customer Service Providers Among Stevie Awards Finalists Winners of the 2020 People's Choice Stevie Awards for Favorite Customer Service, a worldwide public vote, were announced today. Voting was conducted from January 16 through February 14, with the highest number of votes deciding the winners in 11 industry categories. More than 101,000 votes were cast this year. All organizations honored in the Customer Service Department of the Year categories of this year’s Stevie Awards for…

DataRobot Unveils New Snowflake Integration to Streamline and Simplify AI

Data for Breakfast series showcases full circle integration and dynamic partnership DataRobot, the leader in enterprise AI, and Snowflake, the cloud data platform, unveiled a new integration designed to make customers more successful with AI. The new integration dramatically simplifies the movement of data between DataRobot and Snowflake to better serve joint customers, allowing them to go from data to value faster than ever before. The DataRobot enterprise AI platform provides automation across the entire AI…

Merkle’s Latest Customer Engagement Report Finds 88% of Marketers Are Moving to Omni-channel Campaign Strategies

Q1 2020 report features expanded data samples within the US and the UK Merkle , a leading technology-enabled, data-driven performance marketing agency, released the third installment to its quarterly report focused on customer relationship management (CRM). The Q1 2020 Customer Engagement Report features proprietary research about how marketers are delivering personalized customer experiences as well as case studies highlighting techniques to increase engagement. New to this quarter’s report is an expanded data sample of…

Syncsort Recognizes Excellence in Maximizing the Value of Data and Customer Engagement

 Award Winners Set New Standards for Creating Trust in Data and Driving Exceptional Customer Experiences Following its recent transformational acquisition of Pitney Bowes software and data business, Syncsort announced the winners of customer awards for excellence in maximizing the value of data. Blue Shield of California, Creditsafe, Navient, The Travelers Companies, Inc., and Visa were selected for their innovative approaches to improve customer satisfaction, increase operational efficiency, and achieve greater…

Huawei Recognized as a January 2020 Gartner Peer Insights Customers’ Choice for Wired and Wireless LAN Access Infrastructure

Huawei, a leading global provider of information and communications technology (ICT) infrastructure and smart devices, is excited to share that they were named a January2020 Gartner Peer Insights Customers' Choice for Wired and Wireless LAN Access Infrastructure. Huawei is the only non-North American vendor named, and has a high 4.7/5 stars as of February 5, 2020 based on 196 ratings. Huawei Recognized as a January 2020 Gartner Peer Insights Customers' Choice for Wired and Wireless LAN Access Infrastructure Gartner…

Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution

Neuraswitch to leverage Behavioral Signals’ Emotion AI Solution, OliverAPI Behavioral Signals, a Los Angeles-based software company and leading provider in emotion artificial intelligence for speech recognition technology, announces its partnership with Neuraswitch to offer emotion and behavioral call summaries as part of their Customer Experience Analysis Solution. The solution will leverage Behavioral Signals’ OliverAPI and its multitude of metrics to provide an account of both the customers and the CSR/Agent’s emotional…

Boomi’s Data Integration Platform Offers Next-level Connectivity to IFS’s Customers With 200 Pre-built Connectors

IFS's business applications for FSM, ERP and EAM can now connect large and fast-changing data pools using Boomi's integration capabilities IFS, the global enterprise applications company, announced its new partnership with Boomi, a Dell Technologies business. The resulting technology stack combines best-in-class enterprise resource management (ERP), enterprise asset management (EAM) and field service management (FSM) into a 'digital switchboard' that unites industrial process expertise with cloud agility. Over the last…