FastSpring, the leading commerce platform for over 3,500 growth-stage SaaS and software companies, is increasing its investment to become a world-class leader in customer service and customer success. "As we continue to see record…
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Company Identifies 50 Leaders Transforming Contact Centers Replicant, a leading conversational AI platform, announces its first annual list of the top 50 leaders who are innovating and transforming the contact center space. Each bold…
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Y Meadows, a technology company dedicated to helping customer service teams improve the quality of their interactions through the use of artificial intelligence, announced that its NLP-Powered Customer Service Automation solution has been…
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Michael Hutchinson Appointed Chief Customer Officer to Lead New Organization Teradata, the connected multi-cloud data platform for enterprise analytics company, today announced that it has created a new Global…
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Web Design, Social Media Marketing, and Customer Service top the list for most in-demand skills on the Upwork platform Upwork , the world’s work marketplace, announced the 10 most in-demand skills for technology, marketing, and customer…
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US-Based and Netherlands-Based Customer Service Platforms Join Forces to Enable European Brands to Better Understand and Deliver what Customers Want 96% of Customers Say the Quality of a Company's Service Determines Their…
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While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry segments as well as individual retailers; big box, department store and specialty retailers…
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Expanding on its retail and consumer division, HiOperator successfully onboarded the leading activewear brand in just three days HiOperator, a scalable customer service-as-a-service solution, today announces its partnership with Outdoor…
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Recognized as a Leader in Two Conversational AI IDC MarketScape Vendor Assessment Reports Verint , The Customer Engagement Company™, announced that it has been named a leader in the second of two IDC reports on conversational artificial…
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Q-nomy's new application adds a virtual waiting room to its Q-Flow® customer journey management solution, enhancing the customer experience with useful, personalized functionality. Q-nomy Inc., a leading global provider of omnichannel…
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Billtrust-Commissioned Research Examines the Spectrum of AR Modernization, Offering Ways to Improve Performance Billtrust , a B2B accounts receivable (AR) automation and integrated payments leader, has released new findings from a…
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Partnership to enable organizations to take a digital-first approach to customer service Glia, a leading provider of Digital Customer Service, announced that they have formed a strategic partnership with Zensar , a leading experience…
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Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies Fifty-seven percent of consumers report that their loyalty has deepened…
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 Playvox, the leading CRM-connected omnichannel contact center provider of workforce engagement management solutions, announced that TravelPerk, the next-generation business travel platform pioneering the future of business travel, selected…
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autotext.me announces its new, robust service reminder feature, which promotes repeat business and ensures that clients receive relevant, helpful reminders. autotext.me announces its new, robust service reminder feature, which promotes…
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Brings Home Third Customer Success Award in Less Than a Year Mode Analytics, the most comprehensive platform for collaborative Business Intelligence and Interactive Data Science, today announced that it has won a 2021 Best…
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CX platform Dixa reveals that 92% of consumers are unlikely to re-purchase from brands with poor customer service practices The large majority of consumers (61%) have changed their expectations of customer service since the…
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Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce that it won three Gold awards at the European Contact Centre & Customer Service Awards (ECCCSAs) 2021 during an…
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Genesys DX recognized for broad range of functionality, low-code/no-code capabilities and strong reporting and analytics tools. Genesys, a global cloud leader in customer experience orchestration, has been positioned in the Major Players…
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Zendesk's ability to help companies across the spectrum scale according to their business needs endows it with a huge advantage in turbulent market conditions Based on its recent analysis of the Latin American customer experience market,…
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