Companies team up to provide customers with a strategic mix of AI and human connection within customer support Glia, a leading provider of Digital Customer Service, has partnered with Kasisto, creators of KAI, a leading digital experience…
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Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, is proud to announce it has been named a finalist across 10 categories in the European Contact Centre & Customer Service Awards…
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IBM today announced the launch of new AI and automation capabilities in IBM Watson Assistant designed to make it easier for businesses to create enhanced customer service experiences across any channel – phone, web, SMS and any messaging…
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Financial services leaders to discuss DCS trends and best practices for creating five-star experiences during Glia client conference Glia, a leading provider of Digital Customer Service (DCS), is hosting its second annual Digital Customer…
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Funding will be directed toward testing automated responses to customer tickets and increasing workflows, propelling company growth  HiOperator, a scalable customer service-as-a-service solution, today announced additional funding from …
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eGain, the leading cloud platform for customer engagement automation, today announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Marketing Technology News: MarTech Interview…
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Glia, a leading provider of Digital Customer Service, announced that Dan Michaeli, CEO and co-founder, and Rick DeLisi, lead research analyst and co-author of The Effortless Experience, have launched their book: Digital Customer Service:…
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Viavi Solutions Inc. (VIAVI) announced that Vodafone Portugal has deployed NITRO GEO, a subscriber-centric, app-aware intelligence platform that delivers powerful insights into the customer experience while enabling Vodafone to handle data…
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'Sell more products, reduce churn, and onboard new customers in their native language…' Videommerce officially unveiled its SaaS platform dedicated to helping startups, entrepreneurs, and SMBs build interactive relationships with their…
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More than 200 financial institutions around the world embrace Digital Customer Service platform to strengthen customer relationships and improve the user experience Glia, a leading provider of Digital Customer Service, announced that more…
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NXTsoft and Finn AI established a partnership to pre-integrate API connectivity into Finn AI's conversational AI-chatbot designed for banks and credit unions. NXTsoft , the market leader in comprehensive, secure API connectivity for…
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Gartner Research Signals a Shift from Rep-Enablement Technologies to Increasing Focus and Investments in Understanding Customers Through Analytics Investments in technologies focused on the customer are rapidly becoming a top…
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Amperity's platform will fuel Airstream's digital transformation using comprehensive customer profiles and actionable data-driven insights Airstream, Inc. maker of the iconic "silver bullet" fleet of Airstream® travel trailers and…
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Partnership enables agents and insureds to have more seamless, efficient experiences Glia, a leading provider of Digital Customer Service, announced that it has partnered with Duck Creek Technologies a leading provider of SaaS insurance…
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The fix-it-yourself (FIY) trend has seen significant growth over the past years, further boosted throughout the lockdowns. From changing printer rollers to replacing a microwave handle, people have realised just how easy and satisfying…
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Informatica, an enterprise cloud data management leader, has achieved certification under the 2021 J.D. Power Certified Technology Service and Support Program.SM This distinction recognizes Informatica for delivering "An Outstanding…
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Founded as a customer service solution that evolved into a customer engagement platform, European company Dixa announced a Series C funding round totaling $105M. The company is leading the change from customer service to value creation with…
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Aisera, one of the world's first AI-driven platforms that automates tasks, actions and workflows for employees and customers, announced they would be partnering with Microsoft to deliver next-gen AI Service Desk solutions to automate…
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Contact center professionals responding to a survey by Five9 and ICMI reported an average agent turnover rate of 58%, noting increased workload was the top reason for attrition. Respondents flagged legacy technology and staffing issues as…
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TCN’s inaugural survey, “Consumer Insights about Customer Service,” provides a detailed look at Americans’ attitudes about dealing with contact centers and customer service TCN, Inc., a global provider of a comprehensive…
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