ActionIQ Partners with Merkle to Expand Identity in Customer Data Platform

New capabilities maximize personalization outcomes across anonymous and known consumers

Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has announced an expansion of its premiere partnership with ActionIQ, a leading enterprise customer data platform (CDP). Merkle has completed a full integration of its Merkury identity platform within ActionIQ, resolving consumer identity and enhancing digital customer profiles. The integrated solution enables marketers to maximize personalization outcomes through real-time and privacy-safe engagement.

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Recognized as a large established player in Forrester’s Now Tech: Identity Resolution, Q3 2020, Merkle’s Merkury resolves anonymous and known consumer identity, cleanses and dedupes data, and brings offline-based data attributes of all US consumers to the integrated solution. This enables the enrichment of digital customer profiles with offline data; the linkage of fragmented consumer data to a universal ID by combining attributes and identifiers; and the application of cookieless addressability into paid media channels and premium publisher platforms.

Increased accuracy and richness of person-based identifiers expands upon ActionIQ PersonMatchTM, the Customer Data Platform’s existing machine-learning powered identity product. These features amplify a universe of first-party identities from digital engagement with brands, creating more personalized experiences.

The new solution enables marketers to increase leads, boost conversions, and improve audience intelligence, effectiveness, new customer acquisition, and revenue generation through the following applications:

● Allow marketers to connect offline CRM profiles to unknown consumers in real time while they are active on owned properties such as websites or apps to drive personalization

● Append more than 10,000 third-party data attributes at a person level to ActionIQ customer profiles

● More precisely target consumers through powerful audience segmentation and modeling

● Provide marketers the ability to activate ActionIQ audiences in paid media without the use of third-party cookies through Merkury’s cookieless connections

● Understand unique channel performance across consumer journeys and conversion attribution

● Achieve greater operational and time-to-market efficiencies

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“Offering exceptional personalized experiences for users is paramount to not only retaining customers but attracting new ones,” said Neil Wilson, vice president, Partnerships, ActionIQ. “We’re thrilled to be expanding our partnership with Merkle through the integration of their Merkury identity platform within ActionIQ, to enable marketers with an enhanced view of their consumers to create meaningful and informed activations across channels.”

“As marketers prepare for the demise of identifiers such as third-party cookies, they are looking for ways to manage the customer journey and to continue having personalized and relevant conversations with consumers. The evolution of Merkle’s partnership with ActionIQ is a tangible and effective way for brands to engage with consumers in real time,” said Matt Seeley, global data transformation leader at Merkle.

A webinar titled “Utilizing CDPs to Deliver Better Experiences” will be hosted by Merkle and ActionIQ on August 24 at 2:00 p.m. (ET) to discuss how a national grocery company built agile workflows to accelerate business processes.

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