Main Line Health Collaborates with Yext and Stericycle Communication Solutions to Transform Their Website into a Search and Scheduling Powerhouse

With Yext’s AI-powered Find-a-Doc and Stericycle’s Intelligent Scheduling Solution, Main Line Health can provide a more streamlined patient experience online

Main Line Health; a leading health care system in the Greater Philadelphia region, is partnering with Yext, Inc. (NYSE: YEXT), the AI Search Company, and Stericycle Communication Solutions, specialists in patient engagement and a service of Stericycle,
Inc. (Nasdaq: SRCL), to enhance and streamline its search and online scheduling functions for patients by using advanced technologies.

The not-for-profit health system based in Southeastern Pennsylvania is using Yext’s Find-a-Doc search and Stericycle’s Intelligent Scheduling Solution powered by InQuicker™ to enable patients to self-serve their healthcare search and appointment booking needs on Main Line Health’s website. Main Line Health will be utilizing an AI search engine, which applies advanced natural language processing (NLP) to help patients search for doctors, specialties, conditions and more, and then, directly in the search results, patients will receive personalized recommendations and options to book an appointment through Stericycle’s digital scheduling platform.

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“At Main Line Health, we pride ourselves in putting our patients and consumers first — and in our digital world, that includes making sure the online experience is personalized for anyone searching for answers and in need of health care,” said Carolyn Gorman, MBA, senior vice president for strategy, business development, communications and marketing at Main Line Health.

“Today, just like in other areas of their lives, patients and consumers expect solutions that offer choice and convenience in healthcare,” said Carrie Liken, head of industry for healthcare at Yext. “When forward-thinking, patient-centric organizations like Main Line Health continually improve their digital experiences — especially search and scheduling — they are staying ahead of patient needs and providing great user experiences before patients even set foot in a provider’s office.”

“We are pleased to help power Main Line Health’s new patient engagement platform through our robust solutions and knowledge of best practices for online scheduling,” said Matt Dickson, senior vice president, Stericycle Communication Solutions. “Our combined technology simplifies provider discovery at a time when engaging patients with their healthcare needs is paramount.”

Main Line Health’s digital transformation marks the latest collaboration between Yext and Stericycle, a Yext Strategic Alliance Partner, as part of the official integration of Stericycle’s Intelligent Scheduling Solution into the Yext platform. The two companies have also partnered to offer comprehensive COVID-19 information strategies with their respective solutions.

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