Dynamic Language’s Interpreting Services Achieved a Net Promoter Score Placing them in the “Excellent” Category.
Dynamic Language recently attained a Net Promoter Score (NPS) of +71, an indication of the high esteem that customers have for the business. This achievement puts Dynamic in the “world class” category. The score was based on results from our semi-annual translation client satisfaction survey.
The new score puts Dynamic Language on the same satisfaction level as giant corporations like Apple and Costco. Dynamic Language is an ISO Certified professional language service provider that offers standard language services in addition to specialized services such as:
- Website localization
- Software localization
- Subtitling and Captioning
- Voiceover and Narration
An NPS score is a measure of how likely customers are to recommend a particular business to friends or colleagues. The score is calculated by polling the results of customer satisfaction surveys, completed on a semiannual basis. The survey asks how likely customers are to recommend the business to others. They respond on a scale of 0 to 10. Customers respond to the survey and their answers are divided into three possible categories: detractors, passives, and promoters. The score is determined by subtracting the percentage of detractors from the percentage of promoters. An NPS is considered a highly regarded metric for measuring client satisfaction.
Dynamic Language prides itself on delivering exemplary customer service and recognizes that each client has unique needs. The business offers flexibility to managing projects, creating a customized approach for each customer. Dynamic Language has access to more than 3,000 vetted, native-speaking professional linguists throughout the world, including subject-matter experts in many industries, including technology, marketing, legal and medical fields.
Partner Rick Antezana explained his pride in the latest achievement of their team and what the results indicate about the business by stating, “Going into this process, I certainly hoped that the client survey would reflect the many years of effort that our team has invested toward providing industry-leading customer service, but I am overjoyed and extremely proud to see that we have been able to attain ‘World Class’ level. It is through the combined efforts of not only our client-facing teams, including account managers, project managers and front desk staff, but also critically our quality assurance, design, and production teams that have helped to ensure that we will always follow through on our promise to customers to consistently provide high-quality services and an unsurpassed service experience.”
Dynamic Language’s interpreting services achieved a Net Promoter Score placing them in the “excellent” category. These results were based on over 1,200 clients surveyed. Despite these high scores, Dynamic is committed to implementing the feedback they received to increase their score for their next client survey. “Now the challenge is to not only maintain that level but inch it ever upward,” stated Antezana.