Agent Builder develops and manages enterprise agents that autonomously handle complex workflows, helping organizations increase efficiency and improve decision making

Hyland, the pioneer of the Content Innovation Cloud™, is excited to announce the launch of Agent Builder, a groundbreaking tool designed to help organizations build and deploy enterprise-grade AI agents that enhance operational efficiency and improve decision making. These enterprise agents deployed through Agent Builder accelerate complex, end-to-end mission critical workflows across secure environments, ensuring proper governance for hybrid and cloud deployments.

“Agent Builder makes context aware enterprise agents practical and manageable, so that organizations can realize the true benefits of AI augmentation while amplifying their human teams,” said Michael Campbell, Chief Product Officer at Hyland. “With this new addition to the Content Innovation Cloud, we’re helping organizations move from experimental AI to real-world solutions, enhancing decision-making and freeing up their teams to focus on higher-value work.”

Solving the Enterprise Innovation and Productivity Challenge

Agent Builder addresses a critical challenge faced by enterprises by automating the time-consuming work of reading, understanding, and acting on large volumes of information, freeing teams to focus on higher-value activities. Built on the Content Innovation Cloud, it enables creation of intelligent, domain-aware agents that drive meaningful business outcomes through features such as:

• Low-code environment for easy agent creation
• Interactive testing to validate agent behavior pre-deployment
• Built using open-source, integration-friendly technology stack
• Tools based on Model Context Protocol (MCP) for advanced agent design
• Flexible AI model selection with simple switching between large language models (LLMs)

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Where AI Meets Enterprise Action

With Agent Builder, organizations can deploy enterprise agents that are task or collaboration-oriented, with industry-specific system prompts, deployable through low-code interfaces or advanced APIs. These enterprise agents are building blocks for agentic solutions, which are adaptative, AI-powered end-to-end solutions built for industry-specific use cases across financial services, insurance, healthcare, and other industries.

For instance, a financial services enterprise can deploy an agentic solution that automatically verifies an applicant’s identity documentation, flags discrepancies for targeted resolution, and generates standardized compliance reports. This reduces manual processing time and accelerates compliance checks, helping reduce the risk of fraud.

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Seamless Integration Meets Scalable Human Oversight

Agent Builder seamlessly integrates into existing workflows, including those provided by Hyland products like OnBase and Automate, enabling gradual adoption without disruptive changes. This approach addresses the typical challenges of AI deployment—workforce retraining costs and workflow disruption—while maintaining operational continuity.

The platform supports scalable human oversight, from human-in-the-loop to fully autonomous, allowing organizations to apply the right level of control based on the complexity or sensitivity of the work. This ensures automation and accuracy while preserving operational control and accountability.

Key Integration Capabilities

• REST API invocation for flexible implementation across diverse technical environments, leveraging a wide range of LLMs to support multiple use cases.
• Seamless integration with Hyland Automate and other Hyland content management solutions like OnBase enables quick enterprise deployment and faster value realization.
• Agent tools and cross-platform collaboration enabled through Model Context Protocol (MCP), with future support for Agent-to-Agent (A2A) integration, allowing organizations to build open, modular agentic applications across the entire enterprise ecosystem.

Agent Builder from Hyland is now available as part of the Content Innovation Cloud. Learn more about how enterprise AI agents are unlocking new automation opportunities

Experience Agent Builder at CommunityLIVE 2025

Hyland will be showcasing its latest AI-powered advancements and agentic solution use cases with 70+ hands-on labs and inspiring customer success stories as part of CommunityLIVE 2025, the premier gathering for innovation-driven organizations ready to revolutionize their content strategies. Taking place August 25-28, 2025, this four-day experience brings together thought leaders, industry pioneers, and enterprise decision-makers for an unprecedented deep dive into the future of intelligent content management.