Businesses to Deliver Omnichannel Customer Experiences with New Additions to Vonage Conversational Commerce, powered by Jumper.ai

New Mobility and Engagement Features include Mobile App, AI-Powered Widgets and Messaging Channels

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has added new features and capabilities to their Vonage Conversational Commerce, powered by Jumper.ai solution. With these updates, businesses are empowered to elevate engagement with customers across all channels, with features to enhance mobility via live chat and messaging from any device or platform.

Vonage Conversational Commerce Mobile App

The new Vonage Conversational Commerce mobile app for iOS and Android enables conversational commerce agents to access and leverage live chat features on the go, helping businesses to create meaningful connections with their customers from anywhere. With the mobile app, these agents can offer immediate support to customers with queries through real-time messaging with the same access to functionality, resources, CRM and customer information available on the Jumper.ai unified dashboard, including the ability to create orders and share products and images.

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Vonage Conversational Commerce updates enhance mobility via live chat and offer messaging from any device or platform.

Attentive Widget

With the Vonage Conversational Commerce Attentive Widget, businesses can embed instant messaging widgets anywhere on their website, never missing an opportunity to engage with customers at their moment of interest. Powered by AI-driven bots and easily accessible through the customer experience management dashboard, the interactive Attentive Widget helps businesses to:

• Start conversations early in the customer journey, facilitating every step of the buying process
• Add conversational commerce for product placements on third party sites, such as influencer blogs
• Improve visibility of new launches and offers

Attentive Widget differentiates from other chat widgets in the market for its laser-focus on e-commerce and broad capabilities, with the ability to live chat, share products, fill orders and make payments all from within the widget. Engaging with customers and starting a conversation with the right context, these conversations can be embedded anywhere – websites, product pages, blog articles, FAQ pages, and more.

“As technology advances and customer expectations evolve, businesses must innovate and find new ways to connect with their customers. With Vonage Conversational Commerce, we are meeting these expectations and exceeding them by providing seamless and personalized interactions at every touchpoint,” said Ron Maayan, SVP Product for Vonage. “These latest enhancements represent our commitment to continuously push the boundaries of conversational commerce and empower businesses to create meaningful, lasting relationships with their customers.

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