Decibel Launches Special Program to Support Appsee Customers

Decibel Launches Special Program to Support Appsee Customers

Limited-Time Offer Ensures Brands Can Deliver Consistent and Engaging Digital Customer Experiences via Decibel for Apps

Decibel, the leader in digital experience intelligence, is offering a special program for Appsee customers to gain high-touch services for optimizing their mobile app experiences. In the wake of ServiceNow’s recent acquisition of Appsee that will leave many brands without a platform for measuring app effectiveness, Decibel will honor the remainder of Appsee customers’ contracts if they commit to moving to Decibel for 12 months. This limited time offer is available now through June 14, 2019.

@DecibelInsight launches limited-time offer for Appsee customers: now through June 14, 2019, Decibel will honor the remainder of Appsee customers’ contracts if they commit to moving to Decibel for 12 months

On May 13, ServiceNow announced the acquisition of the in-app mobile analytics platform and R&D talent of Appsee. ServiceNow did not acquire Appsee’s customers. With the deal expected to close at the end of this quarter, and Appsee projected to sunset over the next 12 months, Appsee customers will soon be unable to use data-driven intelligence to deliver flawless app experiences unless they find an alternative solution. Furthermore, as Appsee becomes part of a larger enterprise, investment in the platform’s innovation is being called into question.

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Decibel for Apps, an extension of its Digital Experience Intelligence platform, enables brands to measure, benchmark and improve the mobile app customer experience. Decibel for Apps allows brands to identify problem areas for their app customers and alert user experience designers and developers in real time with the necessary intelligence to improve the experience. This capability is critical for brands as users spend 90 percent of their time in apps and expect a flawless experience every time.

“As consumers move through mobile apps at a mile a minute, brands can’t leave their experiences to chance,” said Ben Harris, CEO and co-founder, Decibel. “Brands must deliver a consistent, positive experience on mobile apps or else consumers will do business elsewhere with the touch of a button. Decibel is proud to offer Appsee customers, who will soon have a gap in service that they can’t afford, with best-in-class technology to optimize experiences on apps.”

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Decibel’s Digital Experience Intelligence platform enables businesses to keep a pulse on customer experiences across all digital properties, not just apps – a critical capability as brands require a comprehensive view of the customer journey. The platform is powered by the Digital Experience Score (DXS), the first-ever metric for brands to quantitatively measure customer experience across their websites and apps. Decibel’s discovery and diagnostic features uncover the “why” behind customer behavior, empowering brands to empathize and better communicate with customers. Decibel has seen an impressive 91 percent customer retention rate year-over-year.

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