Kibo Cited As the Only Leader by Independent Research Firm in B2C Commerce Solutions Research Report

Kibo, the leader in unified commerce, announced that global research and advisory firm Forrester Research has named Kibo the only Leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022. According to Forrester, “Kibo is a best fit for digital businesses that prioritize a preintegrated platform with shared services across functional areas.”

Regarding Kibo, Forrester acknowledged in its report that, “It continues to bring more functionality ‘under the tent’ of the platform” and that “Kibo has strengths in product vision and supporting products and services, as it now has unified functions from its acquisitions and shares them between products in its platform.” Additionally, “Kibo is strong in front-end management, reporting and analytics, and order and inventory management.”

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“Kibo has strengths in product vision and supporting products and services, as it now has unified functions from its acquisitions and shares them between products in its platform.”

Kibo received top scores (5 out of 5) in the following criteria:

  • Reporting and analytics
  • Customer management and service
  • Order and inventory management
  • Role-based access management
  • Third-party channels
  • Multisite
  • Architecture
  • Extensibility and integration tools
  • Product vision
  • Performance
  • Supporting products and services

“We are proud to be named the leader by Forrester in their B2C Commerce Solutions evaluation,” said Allison Dancy, CMO at Kibo. “Our overall vision for Kibo eCommerce has resulted in a strong headless, unified platform that brings together sophisticated features built with our clients’ needs in mind. Kibo helps our customers provide engaging omnichannel shopping experiences across all channels in a modular, API-first approach. We pride ourselves on usability, and we are thrilled to be recognized by Forrester for our expertise in B2C commerce solutions.”

According to the Forrester report, for B2C digital businesses, “Modular, cloud-native commerce solutions are no longer just for the most digitally mature companies. In fact, modern commerce tech is more adaptive and provides resilience for the digital businesses that use it. Retailers and digital direct-to-consumer businesses are strapped for staff, forced to move faster than ever, and heavily reliant on technology.”

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Kibo’s purpose-built features and headless architecture help future-proof B2C commerce implementations allowing teams to add functionality as buying behavior continues to evolve.

Kibo was recognized as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2021 and The Forrester Wave™: Experience Optimization Platforms, Q4 2020. The company’s unified commerce portfolio solutions include order management technology, rich personalization capabilities, and AI-enhanced point of sale, all connected in one unified platform.

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