Banner Before Header

Neustar Makes Significant Investment in Next-Generation UltraDNS Infrastructure

Leading DNS provider now boasts greater capacity, expanded global reach and increased security Neustar, Inc., a global information services and technology company and leader in identity resolution, has announced it has completed the major upgrade and enhancement of its UltraDNS capabilities, ensuring it remains one of the fastest and most robust always-available DNS providers in the industry. This significant financial investment has occurred over the last two years and is already bearing dividends for Neustar’s customers…

UserReplay’s New Platform Delivers Active CX

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value digital frustrations quicker but also helps teams to dynamically improve user experience through Machine Learning triggered automations. The Active CX journey starts with the recording and analysis of every digital customer interaction.  These sessions are intelligently grouped into smart segments through machine learning and then alerts trigger automated actions in support of conversation or…

Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer

New functionality and integrations with AWS and Workato enable companies to build differentiated experiences Zendesk, Inc. announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services (AWS) help companies boost agent productivity and personalize customer experiences with a complete view of their customers’ activity across systems. “Modern enterprises need to move fast and need not…

NetZoom Adds Even More Devices to the Largest Microsoft Visio Stencils Library

NetZoom recently expanded its Visio Stencils Library with a variety of manufacturers' hardware devices including Cisco Systems, Atalla, Netgear, Synology, and Veritas NetZoom, Inc., the maker of largest NetZoom Visio Stencils Device Library for documenting and diagramming network and data center assets, recently released new Visio Stencils for the following product lines: Manufacturer / Device Model Atalla Atalla Ax150 Series Aruba Networks 2930M Switch Series Cisco Systems Stealthwatch…

Zendesk Expands Service-First CRM Solutions to Transform Customer Experience

New product suites democratize service and sales software by making it easy to try, buy and use Zendesk, Inc.  announced new, powerful Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to instantly connect with their customers and have natural conversations across all touchpoints. The modern set of offerings helps companies easily build positive, long-term customer relationships. “Today’s digital-first customers expect real-time, ongoing and personalized…

Blueshift Integrates Shopify and Magento Platforms

These Turnkey Integrations Help Marketers Deliver More Timely, Personalized Messages and Recommendations At Key Moments During The Customer Journey Blueshift, the leading Customer Data Activation Platform, announced the integration of popular ecommerce platforms, Shopify and Magento. The integrations connect Shopify and Magento stores with Blueshift, synchronizing all ecommerce data to help marketers improve multi-channel customer experiences and workflows. Marketing Technology News: AudioEye Appoints Heath Thompson as…

Sonata Software Makes Strategic Acquisition of GBW, a Leading Global Player in the Exciting Customer Experience Space

Sonata Software announced signing of definitive agreements to acquire GAPbusters Limited (GBW), the Melbourne headquartered company that has been amongst pioneers in the CX domain, serving renowned brands globally for nearly thirty years. As companies are increasingly focusing on measuring and managing customer experience to stoke their growth, CX solutions are playing a significant part in most organizations' digital transformation initiatives. As per Fortune Business insights, "The demand for customer experience…

Tiger Pistol Hires New Director of Client Success

Ashley Clark Tapped to Lead and Enhance Services and Support Team Tiger Pistol, the only social advertising platform that delivers local activation at global scale, recently added Ashley Clark to its executive leadership team as Director of Client Success. "Ashley's hiring is part of Tiger Pistol's continued investment in providing world-class customer service and support to our clients," said Paul Elliott, CEO, Tiger Pistol. "As we continue our rapid growth, Ashley will help ensure that we continually elevate and…

Wireless Plus Joins the Mobile Communications America Family

Mobile Communications America (MCA), the leading provider of wireless communication solutions that enhance the safety, security, and operating efficiency of workplaces announces the addition of Wireless Plus, a full-service wireless integrator in Tennessee. Founded by Mark Walker and Joe Davis in 2002, Wireless Plus has grown to become a premier provider of communication solutions and services. With over 35 years' experience in the communications industry, Wireless Plus has been a trusted partner serving Nashville and…

FastForward.ai Raises $8 Million Seed Round to Develop the Mobile Industry’s Most Innovative Social Media Automation Platform

FastForward.ai​, raised $8 Million in Seed funding to date, led by General Catalyst and Ulu Ventures, along with Man Capital, Correlation Ventures and Silicon Valley Bank venture debt. The funds enable FastForward.ai to develop its platform and scale up operations to create digital engagement, commerce and payments inside social media and messaging apps. FastForward.ai’s platform allows mobile operators and consumer enterprises to acquire digital customers and upsell targeted offers at a fraction of the cost compared to…

As Brands Fight For Commerce Success, Salsify Grows Customer Base Through Its Commitment To Helping Them Win on the Digital Shelf

Major product expansion, acquisition of B2X Partners, second consecutive year on Deloitte’s Fast Technology 500, opening of Chicago office highlight another year of significant growth for Salsify Salsify, a product experience management (PXM) platform that helps brands win on the digital shelf, announced it crossed 685 customers, representing thousands of brands, and 400 employees worldwide in 2019. In its commitment to helping brand manufacturers win on the digital shelf, the company acquired B2X Partners to reaffirm its…

IMImobile Enables Hyundai to Use Whatsapp Business for Customer Service

Using WhatsApp as a customer service channel will improve customer experience for vehicle service booking Global cloud communications software and solutions provider IMImobile PLC announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Marketing Technology News: AudioEye Appoints Heath…

New Calabrio ONE and Twilio Flex Integration Offers a Flexible, Data-Rich Experience for Cloud Contact Centers

Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer experience intelligence company, has announced a deep technology integration with Twilio and Twilio Flex, its programmable contact center platform. The cloud-to-cloud integration fills a gap for modern contact centers looking for a customizable, data-driven environment by combining the capabilities of workforce engagement management (WEM) and…

Matter Communications Acquires Calypso, a Marketing and Branding Agency in Portsmouth, NH

Strategic Expansion into New Hampshire’s Seacoast Marks Matter’s 7th Office Nationwide Matter Communications — a Brand Elevation Agency specializing in public relations, social media, creative services, and digital marketing — announced its strategic acquisition of Calypso, a Marketing and Branding Agency based in Portsmouth, NH. Calypso has a 20-year history of serving worldwide clients in several high-profile industries, including the energy, finance, and healthcare sectors. Marketing Technology News: Pixalate…

Phunware Appoints Wikipedia Co-Founder Larry Sanger to Advisory Board

Phunware, Inc., a fully-integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, announced the appointment of Wikipedia Co-Founder Larry Sanger to its Advisory Board. “Dr. Sanger’s recent Declaration of Digital Independence underscored how invaluable his experience and leadership will be as we work to decentralize data through the launch of our blockchain-enabled, mobile-first ecosystem powered by PhunCoin and Phun,” said Randall Crowder, COO of Phunware.…

Inference Solutions Recognized as a Leading Platform for Self-Service

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs) for sales and service organizations, announced that Inference Studio 6.3 has earned a Gold Stevie Award for best new version of an IVR Solution. The 14th annual Stevie Awards for Sales & Customer Service were presented during a gala banquet on Friday, February 28, in Las Vegas, NV. Marketing Technology News: SheerID Expands Identity Marketing Platform with Worldwide Employment Verification The Stevie Awards for Sales & Customer Service…

Infosys and IBM Collaborate to Help Businesses Accelerate Digital Transformation With IBM Public Cloud

Infosys becomes first global systems integrator to join IBM's new public cloud ecosystem Infosys, a global leader in next-generation digital services and consulting, and IBM announced a global alliance to help enterprises accelerate their digital transformation journey using the IBM public cloud. The collaboration will help enterprises -- including those in highly regulated industries such as financial services, insurance and healthcare -- to transition, modernize and transform their enterprise workloads and…

Australian BI Startup Acterys Grows Customer Numbers 400%, Delivers Under-Budget Analytics

Acterys is challenging market leaders with a new breed of cost-effective cloud solutions based on Microsoft technologies When business analytics startup Acterys was named among the top four technologies in the market by the US Association for Analytics & Planning (AFP), it may have come as a surprise to their multi-billion dollar competitors, but it certainly wasn't a surprise for their clients. Acterys launched in 2017, introducing a cloud-based solution that provides businesses with insights and forward-facing…

FloatThat Offers a New, Unique Online Social Shopping Experience

FloatThat is a new, online shopping platform that allows members the opportunity to win everyday goods – including HDTVs, computers, gaming systems, smartwatches, and gift cards – for a fraction of their full retail price in a fun and interactive social experience. Marketing Technology News: Pixalate Releases 2019 App-ads.txt and Ads.txt Trends Report: 5,550% Growth in App-Ads.Txt Adoption FloatThat members can browse the different available products, and purchase an entry spot for a chance to win an item of interest,…

Agora.io Enables Application Developers to Create Inclusive and Accessible Online Experiences for Everyone

Apps developers use Agora's voice and video SDK to deliver digital experiences for all including those that are hard of sight and hearing Agora.io, the leading voice, video and live interactive streaming platform, is leading the charge on enabling developers to create truly inclusive and diverse applications for everyone to engage and interact in online communities everywhere, regardless of geographical or physical limitations. Agora and Doki Doki, a voice technology company, recently announced a partnership to work…