[24]7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center services, announced it has been positioned by Aragon Research, Inc. in the Leader section of the Aragon Research Globe for Conversational AI 2021.

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For this year’s report, Aragon Research evaluated 15 vendors against specific dimensions tied to strategy, performance, and reach. Vendors were then categorized as leaders, contenders, innovators, or specialists. Three key criteria were required for inclusion in the report:

Conversational AI is defined by Aragon as the platforms used to create chatbots and virtual agents. These offerings interact with humans and/or other chatbots/agents via text or voice, or both.

• A minimum of $5 million in primary revenue for conversational AI solutions or a minimum of $10 million in revenue in a related market (team collaboration / messaging, RPA, or other related software market).
• Shipping product. Product must be announced and available.

“Customer experience is changing rapidly, and the ability to provide personalized experiences and effortless journeys are now crucial to business success,” said Lisa Matherly, SVP of Marketing for [24]7.ai. “Businesses today must meet customers where they are, and this is especially true in mobile and digital channels. Our placement in this year’s Conversational AI Globe report, we believe, attests to our company’s efforts to empower brands, empower agents, and empower customers on their efforts to achieve digital transformation.”

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Download the Aragon Research Globe for Conversational AI 2021, to learn more about why [24]7.ai was named as a Leader.

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.