and Mymo Launch a Chatbot That Can Answer Questions on the Coronavirus Outbreak

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The COVID Q&A bot answers questions on the coronavirus symptoms, prevention, and treatment, among other things. It helps people concerned about the coronavirus outbreak to quickly get answers to their burning questions.

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The bot relies on the information from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

The bot is available to medical centers, health insurers, government organizations and businesses. Any interested company or organization can customize the bot with its own local or internal information and add it to its website.

For example, as companies switch to remote work as a result of COVID-19 concerns, they can use Alterra‘s platform to create custom Q&A bots for their employees to provide answers to quarantine-related questions like work from home policy, suspending international travel, events cancellation, etc. Companies that use Slack can add the COVID Q&A bot to their workspaces, so their employees can get answers right in Slack.

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The bot is built on top of a proprietary NLP Engine developed by, a California-based Deep Learning NLP startup, with the help of MyMO, a patient communications and healthcare operations automation company, who brought in its extensive knowledge of the healthcare industry and counts NewYork-Presbyterian, Mount Sinai and several other major hospitals as its customers.

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