Bonterra, a leading provider of ethical AI technology for social good organizations, announced the launch of Que for Bonterra Apricot—an innovative suite of AI-powered assistive skills designed specifically for case management in high-trust environments where data sensitivity and human oversight are paramount.

The Que skills for Apricot represent a fundamentally different approach to enterprise AI in the nonprofit sector. Built directly into case management workflows, Bonterra Que unlocks more time, clearer insight, and greater impact—so teams can deliver better services to more people.

Apricot stands alone in uniting community-centered case management with enterprise-grade responsible AI. The product currently serves 3,400+ organizations in the human services sector, with over 20 years of dedicated support for nonprofits managing complex, multi-program service ecosystems. With the added power of Que intelligence, nonprofits gain a system built around their community—modeling participants, partners, and providers in one place.

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Que for Apricot launches with four core capabilities:

• Participant Snapshot – AI-generated summaries of recent participant activity enable staff to get up to speed instantly across cases, improve handoffs, and spend more time with participants instead of searching records.
• Note Capture – Transforms spoken or written input into structured case notes and reports in real time, eliminating documentation backlogs without sacrificing accuracy.
• Early Intervention Signals – Surfaces patterns like missed check-ins or declining engagement, allowing staff to identify at-risk participants earlier and enable proactive outreach before outcomes are impacted.
• Data Integrity Review – Flags duplicates, inconsistencies, missing data, and outliers, helping organizations reduce last-minute reporting stress and improve data accuracy before audits and submissions.

“This is about enabling more human-centered service delivery, not replacing the humans delivering it,” said John Manganaro, Chief Product Officer at Bonterra. “Nonprofits are proving that you don’t have to choose between efficiency and ethics. When AI is built with high-trust environments in mind, governance, human oversight, and user control become competitive advantages.”

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Organizations using Bonterra’s Apricot report exceptional efficiency gains:

• 3.5x more services delivered annually
• 40% reduction in time spent on reporting and analysis
• 40% cost savings on creating and expanding programs
• 35% less time on data entry
• 25% improvement in data integrity and maintenance

“Trust is the currency of nonprofit work,” Manganaro added. “We built Que with this reality at the core. Every design decision prioritizes human agency, institutional control, and data protection. It reflects our values and delivers results.”