BV Investment Partners (“BV”), a middle-market private equity firm focused on tech-enabled business services and solutions, announced the majority sale of CallTower, a global leader in managed cloud communications, contact center and collaboration solutions, to Court Square Capital Partners. BV and CallTower management will retain a minority stake in the business.

CallTower is a leader in an emerging class of managed service providers that enable best-of-breed cloud communications solutions in complex, multi-vendor and multi-location environments, specializing in Unified Communications as a Service, Collaboration, and Contact Center as a Service, with end-to-end professional and managed services. Partnering with leading technologies like Microsoft® Teams, Webex by Cisco®, Zoom Solutions, and AI-powered contact center solutions, CallTower delivers seamless and reliable connectivity tailored to the unique needs of enterprises worldwide. Headquartered in South Jordan, Utah, CallTower serves over 80 countries from offices in Rochester, NY, London, Montreal and the Philippines.

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Since BV’s investment in CallTower in 2023, CallTower strengthened its communications partnerships with key vendors, broadened routes to market, and expanded its solution set through the acquisition of Inoria, to meet the diverse needs of its customers with tailored services.

Bret England, Chief Executive Officer of CallTower, said, “CallTower’s proprietary management platform delivers our full suite of rich integrated solutions, allowing people to seamlessly connect globally and communicate to help their businesses grow with the benefit of deep customer analytics and AI insights. Our experience with BV has been exceptional and we appreciate the guidance and investment they provided to us and look forward to continuing our organic and inorganic growth strategy with our new partner in Court Square.”

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Justin Garrison, Partner at BV Investment Partners, stated, “For over two decades, CallTower has built a reputation for excellence across the cloud communications and collaboration market. We are proud to have worked with Bret and the CallTower team over the past few years to execute its compelling growth strategy and achieve our goals. During this time, we were able to capitalize on growth within existing platforms, accelerate bookings, expand its geographic footprint, and add new solutions. There are many new and existing global opportunities to continue this exciting momentum.”