KUBRA, a trusted leader in customer experience management solutions for utilities, insurance, and government agencies, announced the launch of KUBRA HQ™, a transformative AI-powered, cloud-native platform designed to outpace industry standards and set a new benchmark for digital customer engagement.

KUBRA has launched KUBRA HQ™, an AI-powered, cloud-native platform that sets a new standard for digital customer engagement across utilities, insurance, and government agencies.

Backed by a landmark investment in advanced technology, talent, and infrastructure, KUBRA HQ unites billing, payments, and communications into one future-ready platform, giving organizations the ability to modernize rapidly, innovate without constraints, and deliver customer experiences that eclipse the competition.

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“We’re not content to merely participate,” said Rick Watkin, President & CEO of KUBRA. “We are driven by an obsession to dismantle the most complex industry challenges. KUBRA HQ is the powerful result of that focus, not a single release, but the singular platform born from more than 30 years of engineering genius and deep market insight. This strategic leap forward is our vision made real: a solution engine designed with the strength and flexibility to serve all markets and solve problems that others can’t. We aren’t just shaping the future; we are building the indispensable infrastructure that makes that future work.”

Built on a PCI 4.1–compliant, cloud-native microservices architecture, KUBRA HQ addresses the urgent demand for simplicity, agility, and reliability in customer engagement. Clients can launch new channels overnight, roll out new features without downtime, and scale seamlessly to meet customer expectations. By integrating critical functions into a single, adaptable platform, KUBRA HQ helps organizations streamline operations, meet regulatory demands, and scale rapidly for growth.

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For more than three decades, KUBRA has pioneered digital customer experience innovation, launching on-demand payments with KUBRA EZ-PAY®, driving advances in e-billing, and delivering AI-powered preference management and notifications. Through strategic acquisitions, global partnerships, and sustained reinvestment in products and infrastructure, KUBRA has established itself as a trusted CX partner. That tradition of excellence continues with KUBRA HQ, its most ambitious platform yet.