New Relic, the Intelligent Observability company, announced it has been named a Leader in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring (DEM). The report provides an assessment of DEM vendors based on specific evaluation metrics, including current product capabilities, market understanding and responsiveness, innovation, and strategy. New Relic has been positioned in the Leaders quadrant for two consecutive years, since the report’s inception.

New Relic is named a Leader in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring (DEM), the second consecutive time since since the report’s inception last year.

Leaders exhibit strong execution and vision scores and exemplify the functionality required for IT organizations to continuously evaluate and improve DEM. Leaders have the broadest set of capabilities, strongest roadmaps, and a larger installed base, and cover the most geographic regions and industries.

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DEM empowers organizations to deliver perfect digital experiences across channels

New Relic DEM is deeply integrated with the company’s Intelligent Observability Platform to power open ecosystem workflows with real-time, AI-strengthened actionable insights. These capabilities and intelligence enable a range of IT and business teams to identify and fix performance issues before they impact their customers. From one intelligent platform, New Relic provides businesses with a DEM solution for extensive visibility across mobile (e.g. Mobile RUM), web (e.g. Browser RUM), synthetics, and network, combined with application performance monitoring (APM), logs and security capabilities.

Notable New Relic DEM features and benefits that improve MTTR and user experience include:

• Intelligent user-path replay filtering and unified performance impact view in APM
• Preventive synthetic tests with mobile device emulation and secure OpenShift support
• No-code logs, ANR analysis and mobile crash inbox to faster root cause analysis (RCA)
• Auto-instrumented user actions (e.g., rage clicks) with intelligent attribution connect friction to business impact
• Intelligent user-path replay filtering and unified performance impact view in APM
• Agentic integrations with existing tools (ITSM, GitHub) embed DEM into workflows to help resolve incidents faster with the right context
• Embedded DEM insights early in the build pipeline and tools like Terraform help accelerate development
• Transaction 360 that pinpoints the exact user impact of business transactions end-to-end and provides Session Replay for complete visual context
• New Relic AI surfaces DEM insights to a wider set of teams such as application owners, marketing teams and support – helping organizations raise their overall customer experience

New Relic also stands out in the market for its Streaming Video & Ads Intelligence solution, part of its DEM suite. The intelligent observability solution for streaming media companies helps maintain high-quality video and ad experiences across devices and regions.

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“We are honored to once again be named a Leader by Gartner in its second Magic Quadrant for DEM. In our view, this recognition validates our continuous vision and execution of bringing our customers an AI-strengthened solution for stopping any performance bottlenecks before they erode revenue and reputation,” said New Relic CEO Ashan Willy. “We are a strong choice for any organization requiring deep and broad insights into user interactions and customer journeys, essential capabilities for any successful digital business .”