OneReach.ai Named a Leader in Inaugural 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

OneReach.ai, a market leading software company democratizing conversational AI and machine learning through a flexible no code/low code development platform, announced it has been named by Gartner as a Leader in its inaugural 2022 Magic Quadrant for Enterprise Conversational AI Platforms. The report evaluated 21 different vendors and recognized the Company as a Leader based on its Completeness of Vision and Ability to Execute. Gartner defines leaders in this Magic Quadrant as those that have the ability to execute against that vision through capabilities of their organization, business model and platform.

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OneReach.ai is named a Leader in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Applications #ai #conversationalai #GartnerMQ #digitaltransformation #onereachai

OneReach.ai began as a research project led by the vision of their founder, and UX (user experience) pioneer Robb Wilson, and created with his team of award winning UX practitioners. The Company’s platform, Communication Studio G2, was designed to simplify building complex AI solutions, in its end-to-end voice capabilities and UX – the end user experience with conversations. The platform offers deep functionalities for creating conversational applications across all communication channels, including a complete set of end-to-end voice capabilities that allow customers to build their own independent contact center solutions or augment their existing legacy systems (e.g. Cisco, Avaya, Genesys, etc.) with low risk. Businesses across the globe, many from the Fortune 2000, have come to rely on the Company’s award-winning platform for its voice capabilities and focus on user experience, both of which are critical to the multimodal experiences that leading brands demand. Customers now automate over a billion conversations per year on the platform.

“We believe the recognition from Gartner of OneReach.ai as a Leader in this market underscores how conversational AI has proven to be a game-changer for early adopters, and is now a fundamental piece of the innovation puzzle in enterprise functionality,” said Robb Wilson, principal designer, chief technologist and founder, OneReach.ai. “We are honored to be included as a Leader in Gartner inaugural Magic Quadrant for Enterprise Conversational AI Platforms. It validates the market and reinforces our commitment to be the right partner, providing the best tools and guidance to bring bold and innovative visions to life.”

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The platform was designed to be very modular and utilize the best combination of market technologies available. OneReach.ai was intentionally designed to create intelligent, multimodal experiences, keeping their customers out in front of the next evolution of Conversational AI. This requires complex capabilities, such as managing conversational state, decoupling logic from channels and using native data and identity tools to supplement existing systems of record. Users of the platform can share any session variables, entities and conversational context across channels and time. Combined with OneReach.ai’s extensive considerations for UX and advanced functionality, omnichannel, multimodality and contextual awareness are no longer buzzwords, but feasible design capabilities.

*Gartner “Magic Quadrant for Enterprise Conversational AI Platforms” by Magnus Revang, Anthony Mullen, Bern Elliot, Published 24 January 2022.