Talkdesk and Cognizant Team up to Accelerate Artificial Intelligence-Powered Customer Experience

The collaboration creates global growth opportunities for both companies, with existing and new enterprise customers seeking enhanced customer experience

• The relationship combines innovative artificial intelligence (AI) solutions and industry-specific clouds from Talkdesk with Cognizant’s global customer experience (CX) consulting and transformation leadership to offer greater service and advanced CX offerings to enterprise companies worldwide.

• Cognizant’s global reach and industry expertise support increased awareness and opportunities for Talkdesk with enterprise customers.

• Leading CX generative AI (GenAI) innovations and unique industry integrations from Talkdesk help enhance Cognizant’s CX offerings in key vertical markets such as healthcare and insurance.

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, announced a new collaboration with Cognizant to accelerate AI-powered CX transformation.

“Decisions about investing in AI can be complex and challenging. Combining AI-first customer experience solutions from Talkdesk with Cognizant’s global consulting and transformation leadership will help enterprises realize the benefits of CX innovation faster and more efficiently. It’s a great partnership for both companies and their customers.”

The initiative combines Cognizant’s deep consulting, technology modernization, and industry expertise with the Talkdesk vertical industry clouds and unique AI-powered contact center as a service (CCaaS) offering to expand enterprise customer adoption of AI-led CX solutions.

Marketing Technology News: MarTech Interview with Andrew Bennett, Chief Marketing Officer @ Conga

The relationship offers both companies’ customer bases access to enhanced CX solutions, improved services, and innovative AI offerings. This joint approach will accelerate Talkdesk recognition and growth with large enterprise organizations and support Cognizant’s goal of increasing its CX footprint globally.

Talkdesk is at the forefront of the CX industry through groundbreaking generative artificial intelligence (GenAI) innovations in the contact center and a robust suite of integrated CX applications and products tailored to specific use cases in industries such as healthcare, financial services, and retail. In recent weeks, the company introduced several industry-first GenAI innovations in CX, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.

Marketing Technology News: Why In-Person Marketing Stunts are More Important and Impactful Than Ever; And How To Execute Successfully