Gnani.ai and transcosmos, Inc. Partner to Deliver Exceptional CX with Conversational AI in Global Contact Centers

Will Help North American Customer-Centric Businesses Rapidly Adopt Digital Tech

Gnani.ai, a global frontrunner in Voice-AI-led omnichannel customer service automation space, today announced a strategic partnership with transcosmos, Inc. (TYO: 9715), a US-based regional and global leader in BPO and the contact center industry. Transcosmos Inc and Gnani.ai — leaders in their respective industries — will help leverage each other’s technology and business strengths to provide optimal services for customers. The partnership agreement will also enable customer-centric businesses in North America to rapidly adopt digital and automation technologies and offer a flawless customer experience for nurturing customer journeys through contact center operations.

Whilst Gnani.ai is expected to benefit enormously from transcosmos Inc.’s vast network and clientele, Gnani.ai’s Conversational AI automation suite will be a powerful addition to the contact center offerings of transcosmos Inc.

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“Customer-focused businesses are today turning towards conversational AI-based solutions to transform customer service eco-system to give them a competitive edge. Given the scope for multi-lingual contact centers of all shapes and sizes to automate customer interactions across various touchpoints, we’re confident about Gnani.ai’s repertoire and domain expertise to add tremendous value to our offerings,” said Shin Nagakura, Chairman of transcosmos Inc. and CEO of transcosmos America, Inc.

Commenting on the announcement, Ganesh Gopalan, Co-founder, and CEO, Gnani.ai said: “The era of automation-led new age CX is here to stay for long. I’m sure our propriety speech engines and NLP technologies have the potential to disrupt the $300bn contact center software market by adding value to transcosmos Inc.’s BPO solution suite. We sincerely thank the entire leadership team for this opportunity to jointly build cutting-edge digitization and automation products for the clientele.”

Against the backdrop of a fragmented customer experience and a manifold increase in demand for automation technologies, solutions such as Voice Assistants and Voice Biometrics have become the true liberators in this sector. Voice-AI-based automation offers multiple benefits which include better resource management, revenue enhancement, and much more at less than 1/3 of traditional budgets.

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