Bright Pattern to Present “How to Leverage Bots for Human Interaction Optimization” at Customer Contact Week (CCW) Nashville 2019
Bright Pattern, leading provider of omnichannel cloud contact center software, announces its sponsorship of Customer Contact Week (CCW) Nashville 2019 and presentation of the Chabot Session with Ashley Welch, Director of Service at leading corporate travel company, Lola. Welch will be accompanied by Bright Pattern Senior Vice President of Marketing, Ted Hunting, as they discuss tips for deploying bots successfully in your customer experience operations in a roundtable discussion.
The session will take place at the CCW Nashville 2019 conference on Thursday, January 17th, at 10:50 a.m. The session will include information from the recent CCW Report, The State of Chatbots, by Brian Cantor, which also features Bright Pattern’s Ted Hunting.
CCW Nashville 2019 is the place where customer care, customer experience (CX), and contact center leaders come together to learn and share new ideas on CX technology and processes. The world’s largest customer contact event series, CCW showcases top industry experts through informative sessions and roundtable events.
Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform offering traditional channels, emerging channels like Facebook Messenger, bots, in-app customer support, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services. Bright Pattern was recently recognized by Ovum as a market challenger and by Gartner as a leader in the Call Center FrontRunners Quadrant.
Bright Pattern will be exhibiting at booth 217 and providing free demonstrations of our award-winning omnichannel cloud contact center platform.