Company highlighted delivery of mission critical customer service that makes a difference in the lives of millions every day
Conduent Incorporated, as part of Customer Service Week, recognized the contributions of its nearly 60,000 associates worldwide – including some 37,000 customer support associates. Those associates engage in more than 200 million customer interactions and over 1 billion customer communications each year. The interactions are delivered in 20 core languages from 100 global locations and serve a variety of industries including transportation, banking, healthcare, retail, travel, and government programs.
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“Customer service is an integral part of what Conduent does — each hour, every day, all year — but that service is so much more than associates answering questions, providing information, or solving problems,” said Cliff Skelton, President and CEO of Conduent. “Customer service is embedded in our culture where all associates at Conduent are working to help our clients, their customers and their teammates every day. Customer Service Week is an opportunity for us to show our appreciation for our associates across the company.”
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There were many inspiring stories shared that showcased how Conduent associates went beyond “typical” customer care and support, including:
- Salvaging lost audio files of a customer’s deceased loved one
- Implementing a portal, and other tools to improve the employee experience for a large client in 40 countries
- Applying nursing experience to help get critical medical assistance for a caller during a support call
“At Conduent, we deliver outstanding service through those that work with customers every day and those that work behind the scenes to support them,” added Randall King, Group President, Customer Experience Management. “Our associates are committed to exceeding our clients’ expectations and truly making a difference in the lives of millions every day.”
Customer Service Week is an international event devoted to recognizing the importance of customer service and the people who serve and support customers. Held annually during the first full week in October, Customer Service Week is celebrated in all 50 states and over 60 countries.
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