Awards Recognize Innovation in Digital Transformation for Organizations in the B2C Commerce, Higher Education and Health Care and Life Sciences Industries

Deloitte announced that it has received three Salesforce Partner Innovation awards in the B2C Commerce, Higher Education and Health Care and Life Sciences categories. Deloitte Digital was recognized for its work with True Alliance, Southern New Hampshire University and Amgen respectively. The awards were presented at Dreamforce 2019.

Deloitte Digital helped True Alliance, an Australia-based distributor of iconic fashion and apparel brands, transform its business with a rapid implementation of Salesforce Commerce Cloud and Marketing Cloud across True Alliance’s 12 brands in under nine months. The team overhauled True Alliance’s digital and data foundations, considering its entire digital stack from a holistic perspective across all brands and moving nimbly to execute this transformation.

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For Southern New Hampshire University (SNHU), Deloitte Digital helped the university anticipate exponential growth over the next 10 years by developing foundational recruiting, admissions and advising operations. SNHU embarked on a fast-paced, two-year journey to re-envision the application experience, streamline the admissions processes and provide analytical insights to students and advisers with a focus on student success. Together, SNHU, Salesforce and Deloitte teams successfully implemented the “Unify” solution for over 2,000 marketing, admissions and advising staff, using innovative Salesforce technology, student-centric processes and insightful analytics to grow and support their online and campus-based programs.

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The biopharmaceutical company, Amgen engaged Deloitte Digital to create “PULSE,” a leading patient engagement experience to optimize closed-loop patient communications, marketing and service to maximize therapy onboarding and adherence that help lead to enhanced patient health. Enabled by Deloitte Digital’s ConvergeHEALTH Patient Connect platform, as well as Salesforce Health Cloud, Marketing Cloud and MuleSoft, the multichannel enterprise patient marketing and service engagement was deployed in six countries. Amgen is already realizing significant reductions in faster, more effective campaign delivery, with significantly lower campaign operational and patient call center costs along with improved patient health outcomes derived from a more comprehensive patient engagement experience.

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