Cloud Contact Center Provider Delivers Certified Solution to Compliment CRM Platform with Deeply Integrated Offering to Drive Better Customer Experience

3CLogic, a leading provider of cloud contact center software for enterprise companies, announced the certification of its solution for Microsoft Dynamics CRM and official listing on Microsoft’s Appsource. The combined offering provides enterprises greater change management control, enhances the efficiency of department representatives (i.e.: Sales, Help Desk, Customer Support, HR, etc.), and improves administrative visibility into what drives successful customer engagements and outcomes.

The new certified app includes a variety of features to compliment Dynamics CRM to deliver exceptional customer experiences, all on a single enterprise-grade platform.

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Features include:

• Embedded Microsoft Dynamics CRM Click-to-Call and CTI
• Integrated Interactive Voice Response (IVR)
• IVR Journey Analytics and Reporting
• Automatic Call Dialing (ACD)
• Call & Screen Recording with automated activity posting to Dynamics CRM
• Configurable Skills-based Routing
• Text-to-Speech
• Outbound SMS
• Real-time Dashboards and Wallboards
• Integrated Reporting and Business Intelligence

“We are excited to officially add 3CLogic to the Microsoft AppSource eco-system, expanding a decade-long relationship of providing deep telephony integrations with Microsoft Dynamics CRM,” says Navya Pandiri, VP of Product Management at 3CLogic. “This marks another milestone as 3CLogic strives to complement and leverage CRM-stored data to extend the value of those platforms and the use cases they solve through dynamic and intelligent customer journeys. This is another example of how systems of records [CRM or Service Management solutions] and cloud call center solutions should be – working together and in sync, rather than in disjointed silos, to truly drive digital transformation.”

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Microsoft’s online app store, Microsoft AppSource, is a destination to help business users discover Software as a Service (SaaS) solutions tailored to their industry from Microsoft and its partners. Each solution available on AppSource undergoes a Microsoft-led vetting process for certification. Moving forward, with 3CLogic’s CTI & Contact Center Solution listing in AppSource, customers can enjoy a seamless means of extending the value of their CRM investment.

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