Genesys AppFoundry Partner Offers Seamless Integration Between its DaVinci Platform and Genesys PureCloud
AMC Technology, a leading Computer Telephony Integration (CTI) provider, has announced the DaVinci App is now available on Genesys® AppFoundry, the industry’s largest singularly-focused customer experience marketplace. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
The DaVinci App is now available with Genesys PureCloud®. With Genesys Cloud as its foundation, PureCloud is built for people and built for change. It is designed for ease of use, radical simplification and speed. It was the first customer experience application to use an API-first, microservices architecture — giving customers the option to extend the application or build a custom solution with Genesys integrations and APIs. The DaVinci App provides pre-packaged integrations for Genesys PureCloud embeddable framework and PureCloud channels with best-of-breed customer relationship management (CRM) systems. “As customer needs expand into cloud-based Communications Platform as a Service (CPaaS), we’re excited to respond with DaVinci, a product that can speak to pure cloud communication and CRM,” said Anthony Uliano, Founder and CTO of AMC Technology.
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The DaVinci App allows contact center agents to effectively place, receive and transfer interactions with full, real-time access to customer data in a company’s CRM system. Customers can also leverage advanced telephony features within the DaVinci Agent toolbar embedded in Genesys framework, such as screen pop, activity creation, call notes and advanced reporting.
Businesses can improve customer interactions and enable Genesys PureCloud supported channels directly from their CRM desktops by using the DaVinci App. Omni-channel and advanced CTI features are delivered to a single UI for a seamless agent experience.
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In addition to pre-built integration apps, DaVinci’s open frameworks and public APIs enable contact centers to integrate Genesys PureCloud with custom CRM applications.
The nature of the cloud offering brings a new set of benefits to customers including ease of install, use and sign-up, and affordable payment options for all business sizes with pay-as-you go subscription models. The new solution adds to the breadth of integrations the DaVinci Platform already provides for cloud, premise or hybrid environments.
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