New Zealand’s leading digital services and connectivity provider partners with Rimini Street to stabilize mission-critical Oracle systems, solve complex interoperability challenges and fund AI transformation
Rimini Street, Inc. , the Software Support and Agentic AI ERP Company™ and the leading third-party support provider for Oracle, SAP and VMware software, announced One New Zealand (NZ) is leveraging Rimini Street’s support and interoperability solutions to ensure its critical Oracle systems remain secure, stable and reliable, while enabling the organization to redirect investment and talent toward modernization and AI initiatives.
“With Rimini Street providing expert support for our Oracle systems, they’ve freed up my team to focus on new skills, new technologies and new opportunities, like opening a satellite service with SpaceX, for example.” – Adrian Albuquerque, CIO, One NZ
One NZ serves 2 million customers with mobile, broadband and satellite solutions, connecting businesses and communities across 99% of New Zealand. As part of its transformation journey, the telco sought a strategic partner to support and stabilize its complex Oracle estate, including Siebel CRM, Oracle Database and other Oracle applications. Having previously experienced the depth of expertise and proven capabilities of Rimini Support™, Rimini Street was the clear first choice for One NZ’s CIO.
“I’ve had great success with Rimini Street from my previous organization, and so when I sought out a partner to support our Oracle systems, they were the first call I made,” said Adrian Albuquerque, CIO of One NZ. “As we plan and execute our AI-driven transformation, keeping our systems secure, stable and operational is essential. Rimini Street makes that possible and gives us confidence and bandwidth to focus on what’s next.”
Rimini Street: A Strategic Partner for an AI-Ready Future
One NZ is on a mission to become a world-leading AI-enabled telco, continuously pushing boundaries and investing in innovation to deliver greater experiences and value for its customers.
To achieve this vision, One NZ relies on Rimini Support™ for Oracle to maintain and optimize its core back-end platforms across the application, database and infrastructure layers, ensuring performance and reliability without the need for upgrades, migrations or replatforming.
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Rimini Support includes:
- Named, dedicated Primary Support Engineer (PSE) with deep ERP expertise, backed by a global team of hundreds of engineers averaging 15 years of experience
- Guaranteed 10-minute response time for priority cases, delivered on average in less than 2 minutes, 24/7/365
- Patented and proprietary AI technology for faster, proactive case resolution
- Operational savings of up to 90% annual support costs compared to traditional vendor support
- Guaranteed up to 15+ years of support availability, and freedom from vendor-mandated upgrades, migrations and replatforming
“At One NZ, we are passionate about reimagining what’s possible, for our teams and for the business,” Albuquerque added. “With Rimini Street providing expert support for our Oracle systems, they’ve freed up my team to focus on new skills, new technologies and new opportunities, like opening a satellite service with SpaceX, for example. This would not have been possible if my team were stuck resolving issues.”
Expanding the Partnership to Achieve Transformation without Disruption™
A defining moment in the partnership came when Microsoft announced the end of support for Internet Explorer 11, a browser required for One NZ’s Siebel CRM environment. One NZ turned to Rimini Street to quickly and effectively resolve the issue with Rimini Connect™ for Browsers, its patented interoperability solution that ensures browser compatibility without upgrades, code changes or downtime.
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“Instead of taking on a costly, disruptive upgrade just to address a time-sensitive Microsoft Internet Explorer 11 interoperability issue, Rimini Connect™ for Browsers made it possible for our CRM to run on any alternative browser, whether it’s Microsoft Edge or Google Chrome. Rimini Street gives us the ability to choose our own roadmap and to keep all systems running smoothly while we make decisions on what’s best for our business,” said Albuquerque.
One NZ also completed a seamless transition of its mission-critical core billing engine to a new hardware platform with the help of Rimini Street. By digging deep into complex issues across the application, database and technology layers, Rimini Street helped stabilize the billing environment in production and pave the way for a smooth, disruption-free rollout.
“Rimini Street is our go-to CRM and Billing expert, and the years of working together to deliver successful outcomes is our why,” added Albuquerque. “As a CIO, I have to think years ahead, and that includes whom we select to guide our vision. Rimini Street isn’t just an expert support provider; they’re our co-innovation partner.”
“We’re proud to serve One NZ to strengthen their ability to serve its millions of customers across New Zealand,” said Nancy Lyskawa, EVP and chief client officer, Rimini Street. “Whether it’s keeping Oracle systems running strong, protecting business uptime, solving complex technical challenges, or providing vendor-agnostic guidance, at Rimini Street, we stand behind our promise that ‘We’ll Get You There.™’”
