Alchemer Named to the 2021 Gartner® Magic Quadrant™ for Voice of the Customer for Second Consecutive Year
Selection based on Alchemer’s completeness of vision and ability to execute
Alchemer — a global leader in customer experience (CX) and voice-of-the-customer (VoC) technology, including its widely used enterprise feedback platform — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer for the second year in a row.
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“Our solution provides rapid speed to value. Customers are able to easily configure the platform to their specific use case with little to no IT involvement, meaning organizations can collect and act on feedback from customers and employees almost immediately.”
“Customers rely on Alchemer to deliver a wide range of data collection channels, strong dashboard analytics, and streamlined integration with multiple third-party applications,” said David Roberts, CEO of Alchemer. “Our solution provides rapid speed to value. Customers are able to easily configure the platform to their specific use case with little to no IT involvement, meaning organizations can collect and act on feedback from customers and employees almost immediately.”
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Gartner defines a voice of the customer (VoC) application as one that integrates feedback collection, analysis, and action into a single interconnected platform that helps understand and improve the customer experience.1 Alchemer was recognized for its Ability to Execute and Completeness of Vision.
To view a complimentary copy of the 2021 Gartner Magic Quadrant for Voice of the Customer, visit here.
1Gartner, “Magic Quadrant for Voice of the Customer,” 29 November 2021, Jim Davies, Ed Thompson
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