Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty

Medallia, Inc. , the global leader in experience management, announced Big Lots has selected Medallia Experience Cloud to curate a unified view of their physical, digital and omni-channel journeys to consistently delight their customers.

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Big Lots, a discount retailer operating more than 1,400 stores in 47 states, is looking to Medallia to identify and eliminate points of friction in the customer journey in real-time and ensure consistent employee training to drive customer loyalty.

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“We are proud to be selected by Big Lots as their Experience Management partner. Their well-known strengths in merchandising, purchasing and location selection combined with their passion for their customer and employee satisfaction, position them uniquely in the discount retail sector,” said Leslie Stretch, president and CEO of Medallia.

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