Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

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“Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the bounds.”

In a fireside chat hosted by Ventana Research’s Keith Dawson, and Calabrio CMO, Ross Daniels, Calabrio announced and interviewed the finalists of its analytics competition. The competition, now in its third year, challenges companies to use the power of Calabrio Analytics to unearth new customer and employee insights. From there it celebrates those driving improvements for agent experience, using AI-driven analytics to surprise and delight customers, and creating connections with the wider enterprise. Analytics competition winners were selected from a field of customer applicants and will share $100,000 in prize money to use in their contact centers.

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The mission of the ONE Awards is to recognize high-achieving customers charting the future of agent and customer engagement using Calabrio ONE. In appreciation of this year’s ONE Award winners, Calabrio donated more than $8,000 to a group of charities chosen by the winners.

“Calabrio is proud to recognize and support the strides our customers are making in more human-centric interactions. The important insights derived from the Calabrio Workforce Engagement Management (WEM) platform help our customers achieve goals while supporting contact center agents and creating a more connected workforce,” said Tom Goodmanson, president and CEO at Calabrio. “Congratulations to our 2021 Analytics Competition and ONE Award Winners for pushing the bounds.”

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