David Sudbey’s three decades in customer experience and voice technology to propel company’s next phase of growth
Cogito, a leader in real-time emotional intelligence solutions, announced the appointment of David Sudbey to President and Chief Customer Officer. In this role, Sudbey will be responsible for leading strategy and execution across the complete customer lifecycle – including sales, services, customer success and strategic partnerships.
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“Cogito is and always will be a customer-centric company, so we are very pleased to bolster our leadership team with someone like David, who has demonstrable success driving company growth by delivering long-term customer value,” said Joshua Feast, CEO and Co-Founder of Cogito. “David’s deep roots across customer experience and voice technology equip him with unique knowledge of our market, enabling end-to-end strategy from sales and strategic partnerships to implementation and ongoing support. Additionally, David’s wealth of expertise in high-growth companies, that serve the world’s largest enterprises, will prove invaluable as we continue to evolve as a company.”
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Sudbey’s 30+ years of experience spans operations, sales and services within the rapidly growing B2B tech and customer experience market – most recently working with growth stage companies as an Independent Executive Advisor. Prior to that, Sudbey spent 22 years at customer service technology company, Genesys, ascending through a number of leadership roles, most recently as Chief Customer Officer. A key contributor in helping grow Genesys from $10M to $1.5B in revenue, in addition to his operational role, Sudbey also helped execute numerous corporate activities including the acquisition of more than 20 companies. Prior to Genesys, Sudbey spent 13 years at Nortel Networks in various sales and operational roles, focused on call center and advanced applications for the enterprise telecommunications business.
“I have witnessed firsthand the transformative impact that Cogito’s AI has on an enterprises’ employees and customers. AI that’s able to coach behavior in the moment and immediately provide a new source of analytics drives clear competitive advantage,” said Sudbey. “Cogito has all the right components in place – great people, wonderful customers, groundbreaking technology and solid momentum. The industry, company growth stage and enterprise customer-base are a perfect match for my experience, and I am excited to make a positive impact on Cogito’s customers and its future success.”
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