Concentrix Releases Cloud Platform for Digital Customer Experience Management

Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry’s newest platform for next-generation customer experience management.

The global shift to digital and remote work has accelerated the need to reduce contacts in a scalable and resilient fashion making it easier to digitally empower customers and agents alike.

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Concentrix XP provides advanced cloud and artificial intelligence (AI)-based technologies for digital-first self-service and contact centers. Key capabilities include omnichannel journey orchestration, business messaging, AI-based bots, virtual assistants, and cloud contact center capabilities powered by Amazon Connect. Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost.

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The platform integrates with leading CRM and WFM systems as well as Concentrix own VOC, Analytics, and SecureCX biometrics workspace solutions. XP is fully customizable, so organizations never pay for features or capabilities they don’t use or need. Available globally as a managed service with pay-as-you-go pricing options, XP makes it easier to digitize operations, keep costs under control, and dynamically scale investment as future business demands.

“The Concentrix XP platform represents the future of agile digital self-service providing organizations the flexibility to meet the needs of consumers expecting context-rich self-service interactions,” said Kathy Juve, EVP Customer Experience Technology and Insights, Concentrix. “We will continue to invest in building and collaborating with the best technologies in the market to enable our clients to move from legacy systems to nimble cloud-based solutions.”

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