Customers give Coveo the highest rating amongst Enterprise Search Vendors
Coveo Solutions Inc, a leader in AI-powered relevance platforms that transform search, recommendations, and personalization within digital experiences, announced it has been recognized as the champion in the 2022 Enterprise Search Emotional Footprint from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The award is based on the collective knowledge of real users and placement is based on user sentiment, alongside the ‘value index’ which captures user satisfaction given the costs they are paying.
SoftwareReviews named Coveo the leader as it received a 8.7 CX score, which represents the complete and aggregated satisfaction score from end users. Coveo also received the highest Emotional Footprint with a score of +94, receiving perfect scores in respect, reliability, and client friendly policies. Coveo led multiple categories of customer satisfaction, including:
- 100% Enabling Productivity
- 100% Effective
- 100% Inspiring
- 100% Reliable
- 100% Security
- 95% Fair
- 92% Trustworthy
- 92% Performance Enhancing
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The Emotional Footprint makes the SoftwareReviews Data Quadrant unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
“We’re honored to be recognized as the champion in the 2022 Enterprise Search market, earning the highest score including our emotional footprint,” said Louis Têtu, Chairman and CEO at Coveo. “At Coveo, we partner with our leading organizations across the world to help them achieve their digital transformation and business goals. We couldn’t do that without their trust and a very tight partnership, in everything we do together.”
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