Receives Gold for Contact Center or Customer Service Outsourcing Provider of the Year in the Sales and Customer Service Category
TTEC, a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world’s most prestigious and innovative brands was recently recognized for customer service excellence, earning a total of nine Stevie Awards during the 12th annual Stevie Awards for Sales and Customer Service program.
The company received awards spanning a breadth of customer experience categories, including:
- Contact Center or Customer Service Outsourcing Provider of the Year
- Customer Service or Call Center Consulting Practice of the Year
- Customer Service or Call Center Training Practice of the Year
- Award for Innovation in Customer Service
“We are honored by the recognition of the Stevie Awards for the results that we achieve in partnership with our clients. It speaks to the value of the business outcomes we deliver together. We are proud to serve as a strategic partner in customer experience operations, helping clients increase revenue, reduce costs and build customer lifetime value and affinity by combining the compassion and creativity of human talent with the convenience and efficiency of technology,” said Marty DeGhetto, Chief Operations Officer, TTEC.
Robert Jimenez, Executive Vice President, TTEC Digital, added, “In this hyper-connected world, companies need the ability to design a customer experience strategy and bring it to life through ‘best in class’ training and development programs. Enterprises are drowning in the amount of data and content that their employees are having to connect. Our training and development platform is focused on orchestrating knowledge management, content management and CRM systems into centralized, usable repositories. This Gold Stevie award recognizes the importance of combining strategy, technology and operations to empower the brand ambassadors who deliver captivating customer engagement each day.”
Additionally, the company was recognized with Bronze Stevies for:
- Sales Outsourcing Provider of the Year
- Sales Training Practice of the Year
- Incentive, Rewards, or Recognition Provider of the Year
- Sales or Customer Service Solutions Technology Partner of the Year
- Best Use of Technology in Sales
As noted by the judges during the review process, TTEC has an “Impressive track record for customer service excellence and an amazing list of awards with training programs that are critical for great customer experience. Great company, great solutions.”
This is the seventh year that TTEC has been recognized by the Stevie awards program.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards.