Loopio Brings on Greg Elliott as Vice President of Customer Experience to Spearhead the RFP Software Provider’s Customer Success Strategy
Greg Elliott has joined Loopio, the leading provider of Request For Proposal (RFP) response software, as its Vice President (VP) of Customer Experience. In this role, Elliott will take the lead on maximizing customer happiness, retention, and loyalty.
Elliott has over a decade of experience, having held various customer success leadership positions in the software industry. Most recently, Elliott acted as VP of Customer Success at PatSnap, a leading provider of R&D analytics. Before PatSnap, he served as Senior Director of Customer Success at Influitive and VP of Customer Success at Vision Critical. Elliott will be integral to helping Loopio enhance its customer success strategy and grow the Customer Experience team.
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“We’re very excited to welcome Greg to Loopio and our Senior Leadership team,” says Zak Hemraj, CEO and Co-Founder of Loopio. “We’ve always focused on providing industry-leading service to our customers—and have been recognized by G2 and the Stevie Awards for our outstanding customer support. Now, with Greg at the helm, we look forward to delivering even more value to our customers and building out a world-class Customer Experience team.”
Elliott looks forward to joining the company and working to enhance the post-sale customer experience.
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“To create success for your customers, you need to focus on two things: the end-to-end customer experience, and creating an amazing experience for the teams supporting your users,” says Elliott. “Loopio is known for having a great employee culture and a strong focus on customer experience. I plan to build on these foundations, and create an environment where innovation in our customer journey is continually at the forefront of everything we do.”
Elliott is also passionate about Loopio’s mission of improving the response process for RFPs and other types of sales questionnaires. “In previous Customer Success leadership roles, I’ve spent countless hours supporting RFPs, and I understand the challenges organizations face. I wish I had a tool like Loopio to help me in the past. I’m thrilled to have the opportunity to be an advocate for this company and our customers.”
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