HomeToGo Concludes Contact Center Solution Search With Move to Talkdesk

Seamless Integration Through Talkdesk for Salesforce Provides Customer Information to HomeToGo Agents With Automatic Screen Pops to Improve Efficiency, Customer Experience

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced HomeToGo selected Talkdesk to power its customer service operations. As the world’s largest vacation rental search engine in a highly competitive and fast-moving marketplace, HomeToGo needed a contact center solution that would enable it to rise above the competition through superior customer service. By moving to Talkdesk Enterprise Cloud Contact Center, HomeToGo will have a dependable and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with best-of-breed customer experience tools.

“High customer satisfaction and superior service quality is what sets HomeToGo apart from our competitors,” said Valentin Gruber, chief revenue officer, HomeToGo. “The agility of Talkdesk’s cloud contact center helps our customer support team stay ahead of our customers’ needs and ensures that we never leave a request unanswered.”

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Customer service is the highest priority for HomeToGo and a key to its current and future success. Leveraging Intelligent Routing from Talkdesk, HomeToGo easily creates customized call flows to ensure each inbound customer is quickly assigned to the most-skilled agent based on the caller’s needs. The ease of integration with best-of-breed CRM tools through AppConnect, set Talkdesk apart from other competitors for HomeToGo. Seamless integration with its existing Salesforce CRM database was also an area of need for HomeToGo and crucial to the Talkdesk implementation and transition process. With Talkdesk for Salesforce easily connecting with its growing customer database, HomeToGo agents have immediate access to caller information through automatic screen pops, reducing average handle time, caller wait time and improving overall efficiency. Providing its customers an array of interaction options empowers HomeToGo to elevate its customer experience (CX), making CX a competitive advantage.

“We are excited to be the customer service backbone of HomeToGo’s growing operation with Talkdesk enterprise cloud contact center solutions as the foundation for its outstanding customer experience,” said Tiago Paiva, chief executive officer, Talkdesk. “Today’s forward-thinking enterprise organizations like HomeToGo are making customer experience a competitive advantage with Talkdesk and transforming its contact centers to keep pace with customer demand.”

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HomeToGo customer service operations sought to replace its previous system with a scalable cloud solution that could match its growth and meet the expectations of its discerning customers. Talkdesk’s enterprise-ready, next-generation cloud architecture maximizes flexibility, allowing HomeToGo to stay agile and easily self-manage its contact center with clicks, not code. Powered by Talkdesk iQ, artificial intelligence (AI) increases operational efficiency for HomeToGo with intelligent routing, reporting, analytics, context and mobile solutions to improve customer outcomes and maintain visibility across its entire business.

Additional Resources: 

  • Register to attend the premier CX event of the year; Opentalk 2020, April 22-23 at Pier 35 in San Francisco
  • Hear direct from customers why they selected Talkdesk Enterprise Cloud Contact Center and the difference it has made in their contact centers
  • Learn about the 5 Voice AI Secrets of Ultra-Efficient Contact Centers
  • Check out Talkdesk’s prestigious list of awards and recognition, including recent recognition as a Leader in the 2019 Gartner CCaaS Magic Quadrant, North America

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