iOPEX Technologies Launches Work at Home Agents (WAHA) for Customer Management Services

A resilient business model that provides flexibility to meet changing demands

iOPEX Technologies, a global business operations and technology services provider, has launched Work At Home Agents model for contact center operations. The offering provides omni-channel customer support to organizations with a strong requirement of flexible workforce for seasonal ramps and services geared towards sales.

iOPEX provides global access to a talented, motivated, and well-trained team of remote agents with the same levels of consistency, productivity, quality, and security as office-based teams. We have integrated WAHA with our global delivery model to ensure a business continuity plan.

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“Our Work At Home Agents model delivers outstanding performance and value to our clients. Going beyond business continuity planning benefits, it offers a talented and flexible workforce with up to 30% cost savings,” said Shiva Ramani, CEO, iOPEX Technologies. He added that “in a post-COVID-19 scenario, we expect clients to sustain scaled adoption of the WAHA model even after lockdown measures are lifted.”

“iOPEX is a top-notch support organization that has elevated our customer service operations in terms of service levels, quality of service, and establishing key performance indicators,” said John McNabb, Director of Customer Care at MyLife.com, Inc. He added that “they meet and often exceed expectations and goals which, in turn, contributes to the overall success at MyLife.com and are a key asset to our organization.” He further mentioned that “iOPEX has a transparent operation, and their input and ability to pivot to meet the needs of the business is exceptional.”

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iOPEX leverages digital technologies by integrating contact center AI, Robotic Process Automation, and cloud technologies to help customers have a better customer experience with products and services.

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