Qtrac Earns Zendesk Customer Satisfaction Badge

Zendesk (a world-leading customer support platform) recognizes Qtrac’s consistently exceptional customer experiences

Qtrac by Lavi Industries, a world-leading provider of virtual queue management and appointment scheduling systems, announced it has received a Zendesk Customer Satisfaction Badge, a milestone that highlights how Qtrac customers can depend on reliable and knowledgeable support personnel for exceptional customer service during every engagement.

“Achieving this recognition of exceptional support is a testament to our people, process, and flexible, user-friendly software,” said Yoni Lavi, president of Qtrac. “This designation is fully controlled and managed by Zendesk, which ensures credibility and transparency for the recognition. The badge is a form of assurance that our customers are receiving the best-in-class support they deserve.”

Marketing Technology News: Deploying A Text Solution – SPLICE Software Has You Covered

World-class support is essential with SaaS platforms, and receiving customer feedback, even when service is exceptional, can be a challenge for any organization. Qtrac awards badges to its most engaged customers, which provides positive reinforcement for interacting with the company and incentivizes them to do more.

To determine eligibility for a Customer Satisfaction Badge, Zendesk reviews a partner company’s customer ratings. If a partner company has 120 satisfactory ratings overall, and the most recent 100 ratings are satisfactory and above, the partner is awarded the badge.

“Delivering world-class service is critical to our organization’s success, and, more importantly, to our customers’ success,” added Alek Nikolovski, Qtrac’s helpdesk manager.

Qtrac customer service is fully accessible for all customers via telephone, email, and live chat. Customers can also find an extensive self-help library through an online help center.

Marketing Technology News: MarTech Interview With Laura Bassett, Vice President, Product Marketing at NICE CXone