Sitel Group to Provide Jobs to Displaced Venezuelans Through Impact Sourcing Partnership

Sitel Colombia plans to increase hiring of Venezuelan refugees by 66% over three years

Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced its partnership with Tent, IAOP, BPrO (the Colombian BPO association) and eight other BPO organizations to launch the first impact sourcing initiative to support displaced Venezuelan refugees in Colombia.

“Since 2017, our teams in Colombia have hired nearly 500 Venezuelan refugees,” said Eduardo Endo, country manager, Sitel® Colombia. “We are honored to support this vulnerable population with growing career opportunities and education programs as they build a new life here in Colombia. The COVID-19 pandemic has heightened the refugee crisis in Venezuela, and we’re proud to be able to do our part for many of these immigrants.”

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Sitel Colombia plans to hire an additional 300 Venezuelan refugees, an increase of 66%, over the next three years. Nearly 15% of Venezuelans have left their country searching for better opportunities in neighboring countries like BrazilPeru and Colombia.

“We’re excited to welcome Sitel to the Tent family, and we are so proud of their efforts to hire Venezuelans in Colombia,” said Yaron Schwartz, Head of Impact Sourcing at the Tent Partnership for Refugees. “Integrating refugees into a company’s workforce isn’t just good for society – refugees are hard-working, motivated employees who tend to stay longer with their employers. Companies stand a lot to gain by integrating this talented group of people.”

As part of its ongoing commitment to corporate social responsibility (CSR), Sitel Group continues its global support in the areas of education, health and wellbeing.

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“This partnership is a testament to our ongoing commitment to empower and enrich the communities in which we live and work,” said Catherine Trujillo, Global CSR manager. “Connecting people across the globe with training, enrichment programs and career opportunities is not just core to our business; it’s core to our values.”

For more than a year, Sitel Group has increased social inclusion in talent acquisition and provided long-term, sustainable employment opportunities to various candidates, including those who have lost their job during the pandemic or have been displaced due to the refugee crisis in Venezuela. Providing employment opportunities for Venezuelans in Colombia contributes to economic growth and provides pathways supporting socio-economic development.

Employment opportunities at Sitel Colombia range from customer service representatives to leadership positions. Free English courses are available to all applicants. Interested applicants can visit for additional information.

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