SugarCRM Inc., the innovator of time-aware CX, announced that it was named a leader in the new G2 Grid Report® for the Mid-Market for the fourth consecutive year, for a total of 16 consecutive quarters. Sugar received high customer satisfaction scores for ease of doing business, ease of administration, and meeting overall requirements. With a shorter time to value than other leaders, highly ranked features for Sugar Sell include customization, contact management, and contract management.

“Each of Sugar’s CX products focuses on solving real-world business problems efficiently without added complexity or customizations,” said Rich Green, chief product officer, and CTO, SugarCRM. “We are committed to delivering product innovation, backed by the world’s most reliable cloud, to accelerate mid-market businesses and help them create customers for life.”

There are roughly 200,000 mid-market businesses in the U.S. Customer reviews from the mid-market on G2 point to Sugar as the choice for ‘flexible, easy-to-use and customizable CRM. Sugar’s time-aware CX solutions enable marketing, sales, and service teams to gain a clear, unified view of the customer and deliver a better experience across the customer journey.

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The G2 category Grid Reports compares products in a given category based on satisfaction (based on validated reviews on G2) and market presence scores (based on market share, company size, and social impact).

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SugarCRM’s time-aware sales, marketing, and service software helps companies deliver effortless and predictable customer experience. For mid-market companies and anyone that wants a CX-driven platform, Sugar gives teams the time-aware customer data they need to create a seamless customer journey and increase customer lifetime value.

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