Verint, The Customer Engagement Company™, announced a strategic partnership and technology integration with Intelligent Voice Limited, a leading specialist in voice and analysis solutions. The integration enables financial and trading organizations to improve compliance oversight with profiling data captured by Verint Financial Compliance solutions.
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“Deployable across a variety of environments to satisfy regulatory and security concerns, Verint Financial Compliance Profiling has unique capabilities purpose-built for the financial services market”
The new solution, Verint Financial Compliance Profiling, combines Verint’s communications capture, data management, operational assurance and analytics offerings with Intelligent Voice speech to text, voice analytics, voice biometric identification, and sentiment and behavior analysis capabilities powered by artificial intelligence (AI).
The distributed workforce is contributing to a challenging trading environment. With their own unique vocabulary, traders collaborate via virtual meetings, oftentimes with multiple people who speak different languages. This unique mix of dialogue creates an analytics and compliance predicament for traditional speech analysis solutions. In addition, scrutiny in the financial markets is increasing. Around the globe, regulated businesses that fail to meet the latest, stringent regulations are being hit with unprecedented fines. The Verint Financial Compliance Profiling solution tunes into the unique financial services domain languages and can be trained to recognize an organization’s unique lexicon. It can also transcribe 25 languages and dialects and multilingual conversations and enables proactive analysis of trader voice, mobile and IP telephony fixed line and mobile voice, turrets, Microsoft Teams and all other unified communications tools.
“Deployable across a variety of environments to satisfy regulatory and security concerns, Verint Financial Compliance Profiling has unique capabilities purpose-built for the financial services market,” says Ben Shellie, CEO, Intelligent Voice. “With increasing regulatory requirements driving organizations to capture and analyze more data in less time, the solution’s intuitive engine enables expeditious review of audio that is subject to an alert.”
“We are pleased to announce this partnership and integration with Intelligent Voice. For the first time, Verint Financial Compliance Profiling brings together enhanced aComms and eComms voice capture and review features powered by next-gen AI, machine learning, natural language processing, and biometrics technologies into one solution. These capabilities will improve data completeness for our customers,” says Verint’s John Bourne, senior vice president, global channels and alliances.
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Verint Financial Compliance
Verint’s award-winning Financial Compliance solution—available in the cloud, on premises and as a hybrid architecture—supports automated policies and compliance workflows, offers an open approach to ease integration and provides a broad range of capabilities to help the financial industry tackle communication compliance, operational assurance and data governance. Trusted by over 800 financial services organizations worldwide—including Tier 1 banks and investment firms—Verint’s compliance solutions provide the ability to capture, retain, transcribe, retrieve and analyze voice and electronic communications offered by the latest unified communications (UC), collaboration, trader voice, mobile and IP telephony solutions.