Recognized for ‘Leading the Way in Customer Service,’ Verint’s Solutions Cited for Innovation, Helping Companies Deliver World-Class Customer Experience
Verint Systems Inc., The Customer Engagement Company, announced it has won top honors in three global award competitions for 2019. The awards recognize excellence in technology that helps organizations effectively balance customer experience and operational efficiency.
“Best New Product or Service for Contact Center”
Verint Wins Technology of the Year Honor in Business Intelligence Group Awards*
Verint is among 40 companies, executives and products named as winners in Business Intelligence Group’s 2019 Excellence in Customer Service awards. This annual awards program recognizes those who are helping companies communicate better with their customers to provide a differentiated level of customer service. Winner in the Technology of the Year category for large technology companies providing business services solutions, Verint was recognized as one of “40 names leading the way in customer service.”
Verint Automated Verification Takes Gold for Best New Product for the Contact Center**
Verint’s Automated Verification solution took the gold medal in the “Best New Product or Service for Contact Center” category in the sixth annual Customer Sales and Service World Awards. The inaugural release of Verint Automated Verification is a solution that helps organizations comply with internal policies and external regulations by actively checking enterprise systems to validate the ongoing performance of applications, communication and customer interaction recording.
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Verint Customer Engagement Wins TMC CUSTOMER Magazine’s Contact Center Technology Award***
Verint placed among the year’s top contact center industry leaders in hardware, software and services for its Customer Engagement technology portfolio. In this 14th annual awards competition, winners were chosen for their product or service’s strength in helping enterprise and outsourced contact centers deliver world-class customer experience. Verint’s cloud-enabled solutions powered by artificial intelligence (AI) were recognized for their ability to help organizations respond to customer needs through interaction analytics, speech transcription and unified VoC across channels.
“It’s always gratifying to see our customer engagement leadership recognized, especially when our newer offerings so clearly hit the mark,” said Nancy Treaster, Verint’s senior vice president and general manager of strategic operations. “Excellence in CX is a constantly moving target as customer habits and preferences shift to digital-first, multi-channel interactions with brands. With tools that help companies respond efficiently, our solutions are in step with these changes, as the CX awards attest.”
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