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Visual IVR Leader Zappix, Inc. Expands Install Base in 2020

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Another Customer is Launching Zappix On-Demand Customer Service Solutions to Improve Customer Experience and Increase Customer Loyalty

Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has signed a new customer for its flagship CX solution. The technology company has chosen Zappix to drive customer loyalty and improve customer satisfaction by simplifying CX. After a record-breaking 2019, Zappix continues to expand its install base as the Visual IVR market looks to grow exponentially in 2020.

“2020 is the year of Visual IVR, and we’re excited for the opportunity to bring the four pillars of Zappix CX success to more consumers around the world,” said Yossi Abraham, Zappix president. “This is the first of many customers eager to transform their customer service with Zappix Visual IVR and robotic process automation (RPA) this quarter.”

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Zappix on-demand customer service and Visual IVR solutions automate tedious interactions that make up the vast majority of customer service calls and free up live agents to focus on complex interactions where their skills and empathy bring great value. Customers leverage Zappix solutions to handle common use cases like Order Tracking, Account Management, Claims Processing, Knowledge Bases & FAQs, and more.

An industry-leading fast implementation cycle (launching a full solution in under 4 weeks), allows Zappix customers to enjoy almost immediate ROI with minimal disruption to business processes. Benefits include:

  • Lower contact center costs
  • Reduced calls to agents
  • Improved customer satisfaction (Average NPS over 65)
  • Average Handle Time (AHT) reduction of approx. 66%
  • Automation of repetitive processes, freeing live agents to focus on high-value tasks
  • Targeted revenue growth opportunities

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Fully automated Zappix Visual IVR solutions are creating the fast, straightforward, enjoyable customer service experiences modern customers demand in the B2B and B2C sectors. Committed to bringing elite customer experience to as many consumers as possible, Zappix will continue to expand its portfolio of customers, partners, and services throughout 2020.

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