Vyopta Nearly Doubles User Licenses in 2021

Vyopta, the leader in digital collaboration user experience management, today shares a snapshot of its growth and momentum over 2021. Over the course of the year, the number of  Collaboration Performance Management (CPM) user licenses purchased by customers nearly doubled. In addition, CPM video-endpoints grew 15% in the second half of the year as organizations began to accelerate their hybrid work and return to office plans.

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“Our mission is to help organizations around the world provide their employees with the best user experience – whether they are working remotely or in the office,” said Alfredo Ramirez, CEO of Vyopta. “By improving collaboration user experiences for life-saving telehealth services and critical team collaboration and customer engagement, organizations can continually get the full potential from their teams.”

Customer Growth
As organizations increased their focus on improving the digital experiences of their employees and customers, they accelerated the adoption of UCaaS user licenses across Microsoft Teams, Zoom, Webex, and Google Meet.

Vyopta saw an increase in demand for its voice monitoring and analytics capabilities as many organizations have also been evaluating and/or investing in new voice technologies that better support remote and hybrid work.

In May, Vyopta hosted its inaugural user conference, Vyoptaverse 2021, with sessions focused on remote and hybrid work and how to transform collaboration into a competitive advantage.

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Product Improvements
Over the past year, Vyopta advanced its core capabilities to further transform how organizations collaborate by optimizing user experiences, improving technology performance, and increasing return-on-investment (ROI).  These innovations include:

  • Deeper technology support including real-time monitoring for UCaaS such as Webex as well as support for RingCentral.
  • Increased enablement of data-driven decision making and issue resolution with new Advanced Intelligent Monitoring Engine
  • Saved Search and Search History to allow IT and MSP teams to more quickly resolve issues and standardize remediation best practices across team members

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